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Faulty ReadyNas RN3138
Need urgent support from Netgear. Trying to register my product but that isnt working on my profile so resorting to postng on here.
RN3138 (FW 6.9.4) running 4 WD Red 6tb drives. Only a couple of weeks old. I had it running for 6-7 days then got a series of alerts saying drive 2 had failed, then drive 4 was removed, then the error that the volume has gone from redundant to dead.
I sent the drives back to where I bought them as it appeared I was unlucky with 2 faulty drives. I got the replacements, reloaded all the data back on to them and thought al lwas OK.
Until the same thing happened again last night!!
Same errors, again 6-7 days after rebooting the newly installed drives. I now have a very unhappy office who cannot get on with their work until I get this sorted. Netgear are almost unreachable as I cannot register the product to get access to their support team for a solution to this fault.
The last error entries in the logs las tnight were (and these are a repeat of what happened teh first time around:
| 09 Oct 2018 01:00:07 |
| Volume: Volume data is Dead. |
| 08 Oct 2018 18:23:53 |
| Backup: Error backup job Mon Wed Fri: Failure during copy. |
| 08 Oct 2018 18:23:58 |
| Disk: Disk Model:WDC WD60EFRX-68L0BN1 Serial:WD-WX61D380T46J was removed from Channel 4 of the head unit. |
| 08 Oct 2018 18:23:56 |
| Disk: Disk in channel 2 (Internal) changed state from ONLINE to FAILED. |
| 08 Oct 2018 18:23:52 |
Volume: Volume data health changed from Redundant to Dead.
If anyone from Netgear is reading this please get in touch with me straight away as I need this resolved as a matter of urgency
thank you
Hi DarrenHeath
Welcome to the Community!Can you PM your Serial number so we can have Support check on your Product. If this is indeed not registered yet then Support will be able to help.
With the issue you are getting you will really need to contact Support so L3 experts can take a look on your NAS.
Please send in your contact details as well as I may have to endorse your issue.
Regards
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Hi DarrenHeath
Welcome to the Community!Can you PM your Serial number so we can have Support check on your Product. If this is indeed not registered yet then Support will be able to help.
With the issue you are getting you will really need to contact Support so L3 experts can take a look on your NAS.
Please send in your contact details as well as I may have to endorse your issue.
Regards
Thanks Marc,
I have managed to speak to someone at Netgear and they are surprised as this issue was suposed to have been fixed in the 6.9.4 FW update. He has passed this on to L3 to investigate and I am awaiting a response.
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