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JMi's avatar
JMi
Aspirant
Oct 08, 2013

File Corruption after power failure.

We use the ReadyNASRNDX4250 as a central repository for our Office files - Word and Excel - opening these files from the NAS and then saving them back to the NAS. However, sometimes there is a power cut which obviously shuts the NAS down and when power is restored we find that any files we have saved back to the NAS within the last day have become corrupted and cannot be opened.

How has this happened and how can we prevent it from happening in the future? There were no error messages when we saved the files originally.

There was another thread with this question here, but no public explanation. http://www.readynas.com/forum/viewtopic.php?f=50&t=61566

Can anybody offer any advice?

8 Replies

  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Have you considered purchasing a UPS?

    It is best to minimise the numbers of unsafe shutdowns of the NAS.

    If you connect a UPS do you still have the issue when your PCs shutdown unsafely when there is a power failure?
  • Thanks for your reply and my apologies for not replying to you sooner!

    Perhaps I'm being naive, but when I write or save a file on the PC it's then safe whatever happens to the power supply to the computer. If the computer crashes and then re-starts, the file is still there and undamaged. On the NAS this doesn't appear to be so, in that a crash can have the effect of corrupting a file even if it was saved to the hard disk on the NAS some hours previously. Is this how it's meant to work? And why?

    I will buy a UPS if this is the only way to protect the files, but it seems strange to me.
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Files that were saved and closed shouldn't be corrupted, I would think.

    What version of RAIDiator is on the ReadyNAS?

    If you download your logs (Status > Logs > Download all logs) and extract the zip contents what does initrd.log look like?

    Connecting a UPS would be a good step to take and would help isolate the cause of the problem.
  • Thank you.
    I've ordered a UPS and I'm installing that today so I can have a look at the logs at the same time.
  • The initrd log looks lke this:
    [2010/07/26 09:11:20] Factory default initiated by Frontview!
    [2010/07/26 09:25:14] Updated from RAIDiator to 4.2.12.
    [2010/08/15 18:25:20] Updated from RAIDiator 4.2.12 to 4.2.13.
    [2011/01/20 12:07:57] Updated from RAIDiator 4.2.13 to 4.2.15.
    [2011/04/16 08:12:59] Updated from RAIDiator 4.2.15 to 4.2.16.
    [2011/05/07 06:51:18] Updated from RAIDiator 4.2.16 to 4.2.17.
    [2011/07/27 05:01:47] Updated from RAIDiator 4.2.17 to 4.2.18.
    [2011/08/03 15:07:44] Updated from RAIDiator 4.2.18 to 4.2.17.
    [2011/09/12 14:48:48] Updated from RAIDiator 4.2.17 to 4.2.19.
    [2012/04/30 08:09:26] Updated from RAIDiator 4.2.19 to 4.2.20.
    [2012/06/23 08:24:29] Updated from RAIDiator 4.2.20 to 4.2.21.
    [2012/09/23 08:34:34] Updated from RAIDiator 4.2.21 to 4.2.22.
    [2013/06/05 12:23:42] Updated from RAIDiator 4.2.22 to 4.2.23.
    [2013/07/25 07:09:08] Updated from RAIDiator 4.2.23 to 4.2.24.

    I believe that if there is a power cut all files saved to the NAS since the last reboot will get corrupted. The NAS is set to close down every night so in effect a days work can be lost.

    I've installed a UPS so that should help but it seems wrong to me that the files should get corrupted in the first place by a power failure.
  • StephenB's avatar
    StephenB
    Guru - Experienced User
    JMi wrote:
    ...I've installed a UPS so that should help but it seems wrong to me that the files should get corrupted in the first place by a power failure.
    Any pending disk writes can be lost, which can result in a corrupted file system.

    Arguably the NAS could be better at this. But a UPS is the best way to prevent it.
  • So I wonder why there should be any pending disk writes after you have pressed "save" on a fairly small Word or Excel file?

    OK give it a few seconds but after that I would have expected it to have written to the disk and be safe.
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    You might wish to consider backing up your data and doing a factory default (wipes all data, settings, everything) then restore your data from backup.

    This will give you a clean setup on 4.2.24 and may well help with this issue.

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