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Aspirant

Jan 20, 2017

File system broken after power cut down

Recently, there were electrical works in my building and appartment that caused a power cut down. The beep of my UPS was probably to annoying for workers so they decided to unplug the NAS that was t...

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FramerV

NETGEAR Employee Retired

Jan 22, 2017

Hi timnas,

I apologize but I think this is for phone support already. Seems to be complicated already given the things that occurred. Check if you still have support warranty via my.netgear.com; if none, you can get a per-incident support.

Regards,

timnas

Aspirant

Jan 31, 2017

FramerV wrote:

I apologize but I think this is for phone support already. Seems to be complicated already given the things that occurred. Check if you still have support warranty via my.netgear.com; if none, you can get a per-incident support.

Thank you for you suggestion.

Since it is available only 90 days, support period had ended years ago for me (2012).

I'm not ready to pay for a phone support session, so I'd better go with the factory reset option.

I will know if it is a hardware or a software failure then.

StephenB
Guru - Experienced User
Jan 31, 2017
timnas wrote:

I will know if it is a hardware or a software failure then.

True enough.

What model is this?
- timnas
  Aspirant
  Feb 01, 2017
  Wow, I'm sorry this info is not shown, I'm pretty sure I had to select my Readynas model in the form to start this thread.
  It is a Readynas Duo v2.
  
  PS : yes I did:
  Spoiler
  Model (Recommended - Helps the community give the best answers)
  - StephenB
    Guru - Experienced User
    Feb 01, 2017
    timnas wrote:
    
    Wow, I'm sorry this info is not shown, I'm pretty sure I had to select my Readynas model in the form to start this thread.
    
    Which is difficult, because there are so many models. Anyway I was wondering if it was still covered by the hardware warranty, but unfortunately it isn't.
    
    But I think you'll find that the hardware (including disks) are fine - usually what happens is that the power cut results in some file system corruption (often of the OS partition), which results in an unbootable system. Based on posts here, I think the OS 6 NAS are less vulnerable to that particular problem.