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Forum Discussion
Files Duplicating When Saving
Since applying the 6.9.0 firmware update last week, we have been noticing that when we are working on a file stored on the NAS and then save, it creates a second copy of the file with the file name i...
After a couple more days with this behavior, we have some additional notes. We have also now had files that save in lower case no matter how we input the file name when saving directly to the NAS. The behavior is intermittent in both this case and the previously mentioned duplicating of files but happens more frequently than not. Both copies of the file seem to be still related - trying to delete the duplicate file with lower case name instead deletes the original, but the copy is still a fully functional file once the duplicate is deleted. If one tries to open the file with original name it is accessible but causes application errors when trying to make changes and save. The lower case file also works and if modified and saved it removes the original (non-lower case) duplicate from the directory.
It's not causing loss of data from what we have so far seen, but it is really frustrating and annoying to work around. The duplicate files are also being backed up to both our local (NAS) and online (DropBox) mirrors as they are created, so it seems like the issue is strictly with the RN316.
It is also highly disruptive as we have databases with case-sensitive links that will no longer function when a file changes case like this. Having to go back and modify multiple databases when this shouldn't be occuring in the first place is not optimal. Only workaround for now is to copy from the NAS to a workstation, modify all files locally, delete the directory on the NAS, and then copy everything back.
Unsure if this is another 6.9.0 issue, but so far is anyone else seeing this behavior on their systems?
We're experiencing the same issue after updating firmware. No response from Netgear on the issue...
I hadn't seen talk of this elsewhere, but based on what you say Netgear has been notified but has not posted a response yet? I haven't seen anything specific to this in the beta notes yet either. Is there another way to report these to Netgear outside the forums (or paid support ticket)?
We have a ticket open with Netgear currently however they're very slow to respond and aren't really getting anywhere with it so I'm assuming there are only very few users with this issue and probably is only related to running in a hybrid Win/Mac environment. What all services are you running?
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