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Forum Discussion
Files Duplicating When Saving
Since applying the 6.9.0 firmware update last week, we have been noticing that when we are working on a file stored on the NAS and then save, it creates a second copy of the file with the file name i...
Hi, Which software do you use in MAC to edit Files?
Word, Excel, Adobe Creative Suite. All adobe files are only edited on Mac's however they still experience the same issue.
I can echo that - Adobe Illustrator, InDesign, Photoshop, Microsoft Word & Excel, FlexiSign, AccuZIP, also web browser downloads. Both Mac and Windows has the same issue, we're about 50/50 split between the two. Anytime a file is saved directly to the NAS, regardless of if it already existed on the NAS (Open and Save) or not (new file Save). It has to be a save to create the issue, copying files to or from the NAS does not trigger the behavior.
Most of these programs actually save the current file version and then delete the old one. File renaming has to take place in that process. They may also create a temporary working file (I know the Microsoft products do, but I'm not sure on the others). I'm not sure why these would trigger this behavior, but it's worth noting in the debugging.
Also, do the users open the files by double-clicking on them or using the Open dialog in the program? If it's by double-clicking, try using the Open dialog instead. It could be telling, and it may provide a temporary work-around while Netgear works on the issue.
Interesting, I'll have to check with the users and see how they're opening the files.
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