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Forum Discussion
Files Duplicating When Saving
Since applying the 6.9.0 firmware update last week, we have been noticing that when we are working on a file stored on the NAS and then save, it creates a second copy of the file with the file name i...
The share folder which appears duplicate files , do you sync to Dropbox cloud? If it is , please change the files to another share folder(do not sync to Dropbox cloud), then perform normal operations. In this situation, is there a duplicate files?
Yes they're also syncing to dropbox, will disconnect dropbox from the Nas and see if the issue goes away. Thanks for the suggestion, it looks like dropbox has a long history of creating lowercase duplicates.
Thank you for this tip, it appears that Dropbox is the culprit.
I turned off Dropbox sync and we were able to save direct to the NAS without duplicates being created. I re-enabled sync on our smaller share for testing and the behavior began again.
I then changed the sync from bi-directional to one-way to Dropbox (we are using for backup purposes, so we don't need to make changes to files on Dropbox and have them sync back down). Now it will not create the "duplicate" copy when we save work directly to the NAS, and we can still see the sync appearing in Dropbox as the files are created, and we can delete files from the NAS and see them removed from DropBox in nearly real time.
While the saved file does not create a copy with changed case, the copy stored on Dropbox DOES change to all lower case. There is not a duplicate created on either end of the sync, but the case changes on DropBox only. The NAS file names remain as we originally set them. Looks to be the connection to Dropbox then is the culprit. We can work around by using one-way sync (since this is for backup purposes) and if we need to download and restore we'll just have some isolated work to do to repair case-sensitive links. Not 100% ideal, but it fixes the main issue of the duplicating files.
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