Files not showing on MAC

Hi,

This doesn't load in my browser. The RAID is old and i'm just curious as to how to get my work off (i don't have back up as when I was sold this product they told me it was highly unlikely all four drives would fail and they all back each other up - naive perhaps)

Really apreciate your help. Better to try and resolve myself before sending off to retrieve info

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stanbridge30 wrote:

... when I was sold this product they told me it was highly unlikely all four drives would fail and they all back each other up - naive perhaps ...

 

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Naive and very wrong.  NAS and RAID arrays both can fail.

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stanbridge30 wrote:

This doesn't load in my browser. 

Try installing RAIDar then, and tell us what status it gives you.  Perhaps attach a screen shot.  https://kb.netgear.com/20684/ReadyNAS-Downloads

Redundant RAID levels provide some protection e.g. from one/more disk failures, depending on the level. The default RAID level for your NAS will provide some protection against a single disk failure.

Also with RAID say you add/modify/delete a file, then that change doesn't just happen on one disk. With the simple RAID-1 (two disk) mirror case, both disks would get updated. So if you accidentally deleted your files RAID wouldn't help you. The recycle bin feature might, provided that feature was turned on and that the files were deleted over SMB (a few big ifs, especially as you may be using AFP with your Mac).

Backups are important. No important data should ever be stored on just the one device, no matter what that device is.

Hi,

I have since learnt that two of the drives failed and I toook it to a engineer to replace them .

Whilst my mac still recognised the fileserver it doesn't see the data. Data recovery have said it may cost up to 2K to restore the data.

I have tried everything to get some advice from Netgear..shocking customer service on older units.

Is there anything else I can do ?

Many thnaks!

Two drive failures requires data recovery, which is expensive and might not succeed.

Netgear offers a data recovery service: https://kb.netgear.com/69/ReadyNAS-Data-Recovery-Diagnostics-Scope-of-Service

You could attempt to recover it on your own - R-Studio is one package that might work and it is available on a Mac.  https://www.r-studio.com/data_recovery_macintosh/  You can see what if it can recognize the volume before you pay.

You'll need to be able to attach at least 3 of the drives to the mac (perhaps using a USB dock).  If you don't use all the drives, chose the failed drive that is least damaged.  It'd be good to clone that drive to a healthy one (using software that does sector by sector copying).

Replacing the failed drives (keeping the other two) wasn't a good idea.  Generally when the volume fails you want to do as little as possible, as writing anything onto the remaining drives makes data recovery more difficult.