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Firmware update 6.7.3 Bricked one of my 4220's
Decided to update my Readynas units today to the newest firmware 6.7.3 and one of them bricked afterwards with an error in Raidar "Management Service is offline". Of course I tried to call in for su...
someusername, I see you have been assisted by support.
If you have updated to 6.7.3 and ran into this issue please try USB Boot Recovery (note for those using RAIDiator-x86 systems such as the Pro 6 you'll need to use the RAIDiator-x86 4.2.x USB Boot Recovery tool with the OS6 firmware renamed to RAIDiator-x86-something) with ReadyNAS OS 6.7.4 which is now available!
If you have not yet upgraded please upgrade to 6.7.4 rather than 6.7.3. If your system has already been fixed I would still suggest updating to 6.7.4 the normal way using the web admin GUI.
Thanks jak0lantash,
I can't get to the data. When I SMB to the path I am presented with a credential popup that will not accept any creds.
As for the OS Reinstall via the boot menu, how to do you access that?
On a side note, if I reboot the unit via RaidAr it shows upgrading to firmware 6.7.3 for about 15 minutes then reverts back to 6.7.2 with the error message in my orig post.
When I call the support line 888-638-4327 it asks for my serial number then directs me to open a case online which I can't because my "Complementary" 90 day support is expired.
Any other numbers to call that you know would be appreciated.
Thanks
someusername wrote:
As for the OS Reinstall via the boot menu, how to do you access that?
https://kb.netgear.com/20898/ReadyNAS-ReadyDATA-Boot-Menu
someusername wrote:
When I call the support line 888-638-4327 it asks for my serial number then directs me to open a case online which I can't because my "Complementary" 90 day support is expired.
Any other numbers to call that you know would be appreciated.
There has to be a way for you to contact Support. If you were to contact them for a Hardware warranty claim (which is not the case here), surely you should be able to reach them.
Are you able to download the logs using RAIDar 6.2 and send those in (see the Sending Logs link in my sig)?
Nope,
When I Click Download logs in Raidar I get the Downloading progress popup then Download process failed.
someusername, I see you have been assisted by support.
If you have updated to 6.7.3 and ran into this issue please try USB Boot Recovery (note for those using RAIDiator-x86 systems such as the Pro 6 you'll need to use the RAIDiator-x86 4.2.x USB Boot Recovery tool with the OS6 firmware renamed to RAIDiator-x86-something) with ReadyNAS OS 6.7.4 which is now available!
If you have not yet upgraded please upgrade to 6.7.4 rather than 6.7.3. If your system has already been fixed I would still suggest updating to 6.7.4 the normal way using the web admin GUI.
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