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Forum Discussion
Firmware update to 6.6.1 and all encrypted shares lost
Hi all, I have just updated the firmware from 6.5.1 to 6.6.1 on my NAS and after reboot, all of the shares on the encrypted RAID 1 (drive1 and 2) have dissappeared. On the other drive (not encryp...
It sounds like the NAS can't access the encryption key, therefore can't decrypt the relevant volumes, so can't read them.
Nothing disappeared from the volume, it's just not shown as it's unreadable.
Do you have a USB stick with the encryption key connected to the chassis?
http://www.downloads.netgear.com/files/GDC/READYNAS-100/READYNAS_OS_6_SM_EN.pdf (page 32): You must insert the USB drive with the encryption key into a USB port on the ReadyNAS for the volume to be unlocked and accessible.You must insert the USB drive to unlock an encrypted volume during reboot. If you do not insert the USB key on reboot, there is a 10-minute time-out during which you can insert the key. Otherwise, you wll not be able to access the encrypted volume until the ReadyNAS is again rebooted. You can remove the USB drive after unlocking the volume. We recommend storing the USB drive with the encryption key in a safe and secure location when not in use.
Hi Jak0lantash,
Thanks for your help.
The USB key was in and it seems to take forever, never making it past 48% without a memory error (__out_of_memory+354). Though when it does make it into the OS, the drives are red (inactive) and show nothing on them (capacity wise under volumes).
I have also tried a backup key i made on another USB stick (just in case there was an issue with the one of them) and the same result.
Can you try booting into volume read-only mode (a boot menu option) then send your logs in (see the Sending Logs link in my sig)?
Hi Mdgm, I have sent in my logs as requested,
I did find out that if I booted my NAS without either of the encrypted disks, it actually will load the ReadyNAS OS 6 GUI, though if I leave either encrypted disk in any slot, it always fails with a __out_of_memory+354 error.
Fearful for my data I removed the second disk (#2) of my raid 1 and booted with 1 encrypted disk (#1) of that pair (#1,#2) and I left the non-encrypted disk in head #3. (#4 is currently empty)
When I booted in read only mode it finally got past the encryption key 48% on the front of the NAS and I can access the shares only via the browser GUI, not over the home network. Those shares simply do not appear, the only upside is that I can copy of some of the files due to limited space on my computer.
What can I do?
Thanks for your help!
Reading this post and taking interest, it still doesn't answer the question as to why you were running out of memory? Is it because the flash drive is short of space? What are the details with that? Sometimes there has to be work space for a program to make use of data to cache while it works and it will use the memory device that the data is located on. I only know this from my days using Zip on small floppys and having this same problem. I would think though that a key would not be a very large file. Less than a few kb's maybe. Even a 1mb flash drive should be able to handle this but maybe there are hidden files that need to be removed that are taking up space on the flash drive? I know you don't want this to happen again in the future and I'd like to know more about this per chance that I would want to set up some encryption on my NAS files.
Hi mdgm,
Have you had a chance to look at my logs? I'm still hoping you might come up with a solution.
Thanks
PiersC
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