NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Firmware update to os 6.5 breaks SMB on USB connections RN104 #26893300
Updated my OS6.4.2 to 6.5 on my RN104's
However after rebooting I now cannot access my USB devices on any of the usb ports using SMB on windows PC. The main device ie the NAS share/s show in wi...
Well I think it is only fair that when issues are fixed that thanks be due that they are made public as forums can tend to err on the side of a "moan-fest"
I will start by thanking the member of Support that dealt with my case I hope that I am not breaking any rules by naming them, Quin Hong. I would also tlike to thank the un-named R&D engineer that was also was involved and all the support staff that were involved in resolving this issue.
Of course in the end it was an "simple" fix In fact it involved a change of order of two lines in a configuration file but tracking these sort of things down can obviously be a nightmare, but they found it.
I was even told what to do. to correct my other units.
And the final "confirmation" was to update one of the OS 6.4.2 Units to 6.5 and edit the file
YES YES YES it works
It still begs the question "why does this only show up in disk's above a certain size",
(EDIT) Just been informed that it may be due to the size of the disk that extra delay is required. By changing the two lines that gives enough response time for the disc to be "fully" mounted
I also extend my thanks to all that contributed on this thread and to mdgm who escalated this.
Once I was "in the system " Netgear showed that they can work with the customer to resolve issues
Not to sour any praise but this is a "bug" in the firmware which I was unfortunate (fortunate for any other users who this may affect at some stage) to find and this I still believe the issue was addressed intially in a less than suitable manner.
Obviously my issue was initially very specific and Netgear has many many units with operating with a myriad of third party peripherals and disks, compatibility is always going to be an issue. And there is always the variability associated with the level of "user competence". Anyway it seems to be resolved and thanks again to all involved
I understand that the change in the configuration file will be incorporated in a later firmware update.
Maybe another unit in a couple of months time!!
Davexyz2 wrote:
Can access the files via the web browser from the path shown I am assuming that by this method I am accessing using nfs
No, that would be accessing using http.
I haven't seen this, but can try it later today or tomorrow on my RN102.
Checked this all ways
Turning off smb for nas main unit removes share in windows explorer, turning in back on restores OK
For attached usb, Webrowser indicates on and off status of SMB service but no actual share appears/disappears.
USB discs are is still available vis nfs service checked using linux box and confirms that not reacheable by cifs/smb from linux
SMB service is broken in 6.5.0 for usb ports on my RN104's at least (7 off)
Firmware fix required
Just plugged a USB 2.0 stick formatted in FAT32 to the front port of a RN104 running F/W 6.5.0. The shares were shown on the GUI and accessible via SMB. So SMB is not globally broken, it's something more specific.
following up on ja0lantash findings
I plugged in a 16K flash drive formatted as FAT32 into front usb and it showed up OK SMB Access
rformatted to NTFS plugged in to front usb OK SMB Access
1.8 Tb Western digital My book NTFS front USB OK SMB Access
2.76 My Book NTFS front usb OK SMB Access
5Tb Seagate essentials NTFS not recognised at all, see below (probably be recognised a device upon reboot but no SMB Access!)
8TB NTFS RAID 5 Icybox plugged into front not recognised at all
upon reboot recognised in web browser with SMB service but no smb access from windows
Anyways these all worked in OS 6.4.2
So a tweak of the usb driver required?
For a short term fix can I "downgrade" to 6.4.2 without damage
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
