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Firmware update to os 6.5 breaks SMB on USB connections RN104 #26893300
Updated my OS6.4.2 to 6.5 on my RN104's
However after rebooting I now cannot access my USB devices on any of the usb ports using SMB on windows PC. The main device ie the NAS share/s show in wi...
Well I think it is only fair that when issues are fixed that thanks be due that they are made public as forums can tend to err on the side of a "moan-fest"
I will start by thanking the member of Support that dealt with my case I hope that I am not breaking any rules by naming them, Quin Hong. I would also tlike to thank the un-named R&D engineer that was also was involved and all the support staff that were involved in resolving this issue.
Of course in the end it was an "simple" fix In fact it involved a change of order of two lines in a configuration file but tracking these sort of things down can obviously be a nightmare, but they found it.
I was even told what to do. to correct my other units.
And the final "confirmation" was to update one of the OS 6.4.2 Units to 6.5 and edit the file
YES YES YES it works
It still begs the question "why does this only show up in disk's above a certain size",
(EDIT) Just been informed that it may be due to the size of the disk that extra delay is required. By changing the two lines that gives enough response time for the disc to be "fully" mounted
I also extend my thanks to all that contributed on this thread and to mdgm who escalated this.
Once I was "in the system " Netgear showed that they can work with the customer to resolve issues
Not to sour any praise but this is a "bug" in the firmware which I was unfortunate (fortunate for any other users who this may affect at some stage) to find and this I still believe the issue was addressed intially in a less than suitable manner.
Obviously my issue was initially very specific and Netgear has many many units with operating with a myriad of third party peripherals and disks, compatibility is always going to be an issue. And there is always the variability associated with the level of "user competence". Anyway it seems to be resolved and thanks again to all involved
I understand that the change in the configuration file will be incorporated in a later firmware update.
Maybe another unit in a couple of months time!!
No I have not sent in my logs. Who should I send them too Yourself?
See the Sending Logs link in my sig. Send them in Attn: kohdee (as per the instructions)
Hi mdgm, kohdee logs sent
I also got the "usual" response from Netgear support
"out of 90 day warranty" I may have to pay an a case by case support. I should purchase a service contract etc
SORRY You broke it you fix it!
What is it with Netgear they simply do not get it.
Then customers get annoyed and rant on the forums and then it is their fault.
It works in OS6.4.2 but NOT in OS 6.5.0
If you insist that this issue occurred straight after upgrade to F/W 6.5.0, I believe they should assist you without a support contract.
jak0lantash
What I just posted is a very reduced summary of of the reply that I sent to "Netgear support" and in a further edited version by pm to kohdee and mdgm
This is the stock response from Netgear support They simply do not get it. No matter what "they do" to customers units they "always" start with the "customer pays" statement.
I have had a few issues the last one was never resolved by Netgear to do with failure by software and got close to being banned for a while on this forum Once again I got the "pay for support" reply.
That issue that was never resolved by Netgear and has cropped up again and has been reported by other users on this forum so I have very little faith in support.
Their software development side needs serious work as I have noted that the "same/similar" issues are being repeated in firmware updates AND are being "carried across" from previous OS's.
I have a backup up strategy and backups as constantly being stated as the "customers responsibility" on the forums but now I am in the situation where this has been broken by Netgear.
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