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Solved
Firmware update to os 6.5 breaks SMB on USB connections RN104 #26893300
Updated my OS6.4.2 to 6.5 on my RN104's
However after rebooting I now cannot access my USB devices on any of the usb ports using SMB on windows PC. The main device ie the NAS share/s show in wi...
Well I think it is only fair that when issues are fixed that thanks be due that they are made public as forums can tend to err on the side of a "moan-fest"
I will start by thanking the member of Support that dealt with my case I hope that I am not breaking any rules by naming them, Quin Hong. I would also tlike to thank the un-named R&D engineer that was also was involved and all the support staff that were involved in resolving this issue.
Of course in the end it was an "simple" fix In fact it involved a change of order of two lines in a configuration file but tracking these sort of things down can obviously be a nightmare, but they found it.
I was even told what to do. to correct my other units.
And the final "confirmation" was to update one of the OS 6.4.2 Units to 6.5 and edit the file
YES YES YES it works
It still begs the question "why does this only show up in disk's above a certain size",
(EDIT) Just been informed that it may be due to the size of the disk that extra delay is required. By changing the two lines that gives enough response time for the disc to be "fully" mounted
I also extend my thanks to all that contributed on this thread and to mdgm who escalated this.
Once I was "in the system " Netgear showed that they can work with the customer to resolve issues
Not to sour any praise but this is a "bug" in the firmware which I was unfortunate (fortunate for any other users who this may affect at some stage) to find and this I still believe the issue was addressed intially in a less than suitable manner.
Obviously my issue was initially very specific and Netgear has many many units with operating with a myriad of third party peripherals and disks, compatibility is always going to be an issue. And there is always the variability associated with the level of "user competence". Anyway it seems to be resolved and thanks again to all involved
I understand that the change in the configuration file will be incorporated in a later firmware update.
Maybe another unit in a couple of months time!!
Support are on the case
It started on Monday for a couple of hours and from the meassges I was getting from the NAs units support were trying some basic stuff.
Then They said they will try again in the morning
Well after a couple of hours one of the non working units recognised the attached usb.
I was instructed to swap over usb drives an 8tb unit and an 12Tb unit to check and of course the one that was working was now not working but the "revived" one was ok.
But anyway it would seem that there is a bug somewhere which kicks in with large drives >4Tb?.
So I heard nothing since 10:19 this morning and I just re-inserted the usb into the non-working unit and it now connects.
So we may be on the way to a solution.
I have had no messages from support since the request to swap over drives so I do not know if they are still working on my units I assume so. But I am hopeful that a firmware fix will be out soon to fix the other three 6.5 units and permanently fix these two that are now working and allow me to update my remaining three units that are on 6.4.2.
I hope I have not spoken too soon
But credit where credit is due and a WELL DONE to support for tracking it down
I hope to report more good news shortly
Well I think it is only fair that when issues are fixed that thanks be due that they are made public as forums can tend to err on the side of a "moan-fest"
I will start by thanking the member of Support that dealt with my case I hope that I am not breaking any rules by naming them, Quin Hong. I would also tlike to thank the un-named R&D engineer that was also was involved and all the support staff that were involved in resolving this issue.
Of course in the end it was an "simple" fix In fact it involved a change of order of two lines in a configuration file but tracking these sort of things down can obviously be a nightmare, but they found it.
I was even told what to do. to correct my other units.
And the final "confirmation" was to update one of the OS 6.4.2 Units to 6.5 and edit the file
YES YES YES it works
It still begs the question "why does this only show up in disk's above a certain size",
(EDIT) Just been informed that it may be due to the size of the disk that extra delay is required. By changing the two lines that gives enough response time for the disc to be "fully" mounted
I also extend my thanks to all that contributed on this thread and to mdgm who escalated this.
Once I was "in the system " Netgear showed that they can work with the customer to resolve issues
Not to sour any praise but this is a "bug" in the firmware which I was unfortunate (fortunate for any other users who this may affect at some stage) to find and this I still believe the issue was addressed intially in a less than suitable manner.
Obviously my issue was initially very specific and Netgear has many many units with operating with a myriad of third party peripherals and disks, compatibility is always going to be an issue. And there is always the variability associated with the level of "user competence". Anyway it seems to be resolved and thanks again to all involved
I understand that the change in the configuration file will be incorporated in a later firmware update.
Maybe another unit in a couple of months time!!
Thanks for sharing that this is now solved. You can now mark an appropriate post in the thread as the solution.
I have passed on your thanks to the support agent.
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