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fixup exception + 5 Readynas 516
Can anyone help could not access my readynas 516 and there was the message fixup exeption + 5 on the front door screen could not access the unit from a browser at all it would not power down on the ...
pgjscottieuk wrote:
It often pays to be on the cautious side even with a back up 20TB is a lot of syncing
True - which is why I mentioned it. Though the odds of something going wrong in a migration from RN516->RN526 are pretty small.
But if you have a spare disk handy, it doesn't take long to upgrade the firmware in the RN526 flash first.
Hi pgjscottieuk, this seems to be related to memory page faults and how the linux kernel is handling them. In a nutshell, try testing the RAM to see, whether it might be faulty hardwarewise.
Here is is a link to an article describing in detail how the linux kernel is dealing with page faults and involves fixup exceptions related to this. Once you opened the following link search for "fixup" on the webpage to see it in context.
Kind regards
https://www.halolinux.us/kernel-architecture/handling-of-page-faults.html
Hi thank you for reply i need to look into how i do that but since then i have had two more messages
After the first i could not shut down the nas it could not be accessed by browser or RaiDar would not shut down from 4 pushes of the on buttonhad to force shutdown by pressing on button and holding until nas shut down
could not access nas from WOL function had to press start button nas booted up as normal then after about 45mins it went offline again showing another fault on the door panel as follows, pgtable_bad + 35
Again could not access the nas anyway so had to force shut down holding the on button
Tried once more same thing after about 45 mins nas went off line displaying another message as follows
sched_rt_period_timer + 1FS
Perhaps all of these mean somthing to someone Nas is in warranty until 17 Feb 2020
Hi pgjscottieuk, the error "pgtable_bad + 35" also points into the direction of problems with memory to my understanding.
You could start a memory test from the boot menu. Please see info behind the link below. Kind regards
https://kb.netgear.com/23005/How-do-I-access-the-boot-menu-on-my-ReadyNAS-316-516-716
Hi Roland did the memory test the second one came up with the errors 37 thank you for your help
pgjscottieuk wrote:
Nas is in warranty until 17 Feb 2020
I agree it makes sense to do a memory test - though even if it passes you still might want to request an RMA (via my.netgear.com).
You could also try powering down, removing your disks, and doing a fresh install on a single scratch disk. Set it up to match the services, etc you have on the normal system. Then see if the errors continue.
Hi guys thank you for your input and help ran the memory test first time no errors but then the test took about as long as it had taken for the problem to arise before
Shut down did another memory test straight away and it hung at 99% and 37 errors
Hi thank you for your input Stephen did a second memory test and it hung at 99% with 37 errors you mention an RMA as its still in warranty what is the procedure for this do i guess i remove all my drives ie the volume Netgear send my a replacement i then install the drives in the same order which will reinstate the volume and settings ?
pgjscottieuk wrote:
you mention an RMA as its still in warranty what is the procedure for this do i guess i remove all my drives ie the volume Netgear send my a replacement i then install the drives in the same order which will reinstate the volume and settings ?
Yes, that is the basic procedure - all settings are on the disks. Netgear might want you to do some additional troubleshooting tests (not sure), but since the memory diagnostic fails it seems pretty clear-cut.
You will need to pay for shipping your NAS back to Netgear (Netgear will pay for shipping the replacement). Netgear might also ask for a credit card number (though there will be no charge for an RMA).
Though my.netgear.com isn't as well organized as it might be, you will find a "replace my defective product" link in there. If you have trouble finding it, try logging into my.netgear.com and then browse to https://www.netgear.com/mynetgear/portal/myOnlineTicket.aspx
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