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CAX80 - can't upload files through browser except when on VPN
I am having an issue where on certain websites, I can't upload files.
This issue is happening across multiple devices (Mac, iOS, and Windows).
The issue is happening across multiple browsers, Firefox, Chrome and Safari.
The issue happens when I am on my primary ISP connection, but not when I'm on a VPN.
My latest thinking is that perhaps the CAX80 firmware needs to be updated.
The current firmware version is:
Hardware Version: 1.01
Firmware Version: V2.1.3.7
Cable Firmware Version: V.1.02.08
When I launch the Nighthawk app, it says that there is no firmware update to apply.
The website instructions for firmware are confusing, but I think I should download the 2.1.5.2 firmware and apply it manually from this URL: https://www.netgear.com/support/product/cax80#download
Is that correct?
I have also contacted my ISP and they are saying they there is no update on their side.
Thanks for any advice.
the .bin file.
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Yes manually applying FW needs a wired PC and web browser. MS Edge or Firefox is recommended.
However other say v2.1.5.2 has same issue. Others posted that they contacted NG support and asked for a beta that was provided to help resolve this. Something you might reach out to NG support first and ask about.
Thank you for these details. Would you recommend I update to the latest firmware first? My guess is that Netgear are going to recommend that as a next step anyway.
Also, how do I contact support to request a beta firmware? The phone numbers are for business users and every other link I see leads me back to these forums.
Thank you!!
- Did you ever find a solution to this problem? I am having the same issue using CAX80 running 2.1.5.2. Attachments fail to upload 9/10 times on my pc, mac and phones.
Tried changing a few settings and no improvement. I have to launch a wifi Hotspot from ATT or turn off wifi to get anything uploaded.No, I sold my CAX80. I could never get this issue resolved.