NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
kenya1
Oct 01, 2017Aspirant
Flashing Blue Light
I am getting a flashing blue light and have attempted to reboot but not working. How can I get this fixed
Sandshark
Oct 01, 2017Sensei - Experienced User
Is the unit visible in RAIDar? If so, what is the status? Are any of the other LEDs doing anything? How long has this been going on.
- kenya1Oct 01, 2017Aspirant
The unit is not visible in RAIDAR.
All the LED's are on and are green.
Has been going on for about a week.
- SandsharkOct 01, 2017Sensei - Experienced User
First, let's see if it's the hardware or software causing the issue. I assume you have tried to reboot and got nowhere. For the next step, power down, remove the drives (labeling the slots they came from) and power up with no drives. Does RAIDar show the NAS with a "No disks" status?
If not, it's not a good sign. If you can see it, power down and put the drives back in, then power up to the boot menu and try an OS install. If you did not see it in RAIDar with no drives installed, a USB recovery might help, but it's probably a hardware problem.
If you can't get to the boot menu with your original array installed, remove all the drives with power off and put in just one drive that is not part of your array. See if that works, either without intervention or via the boot menu. If it works this way, you probably have one drive that is so messed up it's bringing down the whole NAS.
If it''s a drive that looks like it could be the peoblem, then use manufacturers tools (e.g. SeaTools) to check the drives. If one is bad, return just the others to the NAS with power off and see if it now boots properly.
This is a long list. If you get lost or unexpected results at any point, come back and give an update. We'll see if we can help get you back on the road.
- StephenBOct 02, 2017Guru - Experienced User
Do you know what firmware you are running on the NAS?
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!