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Forum Discussion
Forbidden Error on Backup of PC Folder synch to NAS
Hi, On 1 PC I get the following error "An error occurred during synchronization. Access is denied to upload file to server. <filename> Reason : Forbidden" On another PC I get no error at al...
Hi malray,
If you can login to the admin page, go to Cloud > ReadyCloud. Turn off ReadyCloud then click Settings, this will show "Brian" as the main ReadyCloud user, click Leave then turn on ReadyCloud again then enter the "brian".
The right user ID is "brian", I believe, because this is what you saw "brian" as account name not "Brian".
Again, I'm not sure if the invited ReadyCloud users will get deleted after correcting the user ID in the admin page, in case it removes them you can re-add them.
Regards,
as suspected the usernames are case sensitive
changed the username to lower case on NAS (therefore matching the readyclod username) this fixed the problem
Thanks
Hello malray,
I'm glad you were able to fix it.
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution.The Netgear community looks forward to hearing from you and being a helpful resource in the future!Regards,
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