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Forum Discussion
Having trouble with NV+ #24017506
Hello, I'm new to this forum, but not new to ReadyNAS devices.
I've got two NV+ NAS' which I've had since 2010.
They both have 4x 2TB seagate HDD's configured for RAID 5 for 6TB storage each.
Some years ago, the first NV+ died and was replaced under warranty. I bought the second with the intention of it being a backup for the first, but ultimately needed the capacity so neither are backed up, and now I'm having troubles with the first one again (that was replaced under warranty). They have worked very well for quite some years.
With many years of media files stored on the first NV+ I'm in a state of panic currently fearing all is lost.
Hoping I'll find the answers to my predicament somewhere here!
Stuart
I've got two NV+ NAS' which I've had since 2010.
They both have 4x 2TB seagate HDD's configured for RAID 5 for 6TB storage each.
Some years ago, the first NV+ died and was replaced under warranty. I bought the second with the intention of it being a backup for the first, but ultimately needed the capacity so neither are backed up, and now I'm having troubles with the first one again (that was replaced under warranty). They have worked very well for quite some years.
With many years of media files stored on the first NV+ I'm in a state of panic currently fearing all is lost.
Hoping I'll find the answers to my predicament somewhere here!
Stuart
3 Replies
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- You will need to explain what is happening to your system, together with a few details like:
1. The firmware version you are running.
2. The smart data for the disks, or at least if there are any errors present for any of the disks.
I see you have a support case, have they responded to you yet? - OK, this is whats happened!
I have a NV+ with 4 X Seagate 2TB drives in a 4 drive arrray.
A month or two ago it didn't start up correctly and 'froze' on the checking volume stage.
It also came up with 'kernel panic' on a few restarts.
I eventually figured out that disk 3 is faulty (by taking the drives out one by one and running seatools on them, disk 3 spins up but it actually doesn't even detect which in itself is strange becuase when it was in the NAS it's status light was coming on).
Replace disk 3, resync the array and all will be well you would think!!
I inadvertantly started the NAS without disk 4 inserted correctly. So the NAS started up with disks 1, 2 & 3 connected, at that stage it was the faulty disk 3.
After replacing disk 3 and with disk 4 correctly installed, the NAS starts without any problems, BUT the original array/volume is no longer there.
The LCD display says c drive 0/0MB free.
The admin web page shows that disks 1 & 2 are part of the array and new disk 3 and old disk 4 are not part of the array.
Netgear support are suggesting that the array is not recoverable!
Does anyone have any experience with a situation like this?
I have about 4TB of personal data on there, basically a life's collection of digital data so I'm on the verge of devastation.
Is there a magic recipe for getting disk 4 back in the array? I can't see that the contents of the disk 4 would have changed.
Thanks,
Stuart - Your best advice here is probably going to come from Netgear. Have they had Level 3 look at your system or offered you a paid data recovery attempt?
Are you able to clone disk 3 - the faulty one?
viewtopic.php?f=20&t=69531&p=385874&hilit=+clone#p385874
Support may already have taken you through this.
Note: I would not do anything if you are considering using a data recovery service as this could worsen the outcome.
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