HELP!! Case # 18770708

So I guess a level 3 tech was able to rebuild my partition. I was able to copy off the changes in files since my last full backup to my stand alone hard drive. I noticed that when I did a reboot after I got everything copied, the NAS was sluggish and not responding. Then after that reboot I got the same booting error. So I am going to do a full factory reset. But I have to thank the tech support guys who gave me the time to get the data that had changed since my last full backup which was 3 months off. But take my advice, make sure you have a current backup prior to upgrading any firmware. Even ones that say "minor changes" to the previous firmware.