NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
I can't log into my ReadyNAS
Keep getting told the site is not secure. I type in my Admin login and it just comes back and asks again and again then locks the account. I've tried Chrome, Firefox, Edge and Safari (on a MBP). I have tried it on W'11, W'10 and W'7. NO luck. Making me crazy.
Any help MUCH appreciated.
Stuart
I even tried going to the readycloud.netgear.com website hoping I could access it that way but that link just takes me to the netgear.com splash page.
ReadyCloud was taken down in 2023, so that hasn't been an option for a long time.
Any idea when you last accessed the NAS?
I can click on the triangle with the exclamation mark in the URL box (just left of the IP address on my LAN) but it doesn't offer me anything to allow me to forge ahead. I don't get that message anymore where it says "Advanced" or something like that and allowing me to "click through".
So you aren't seeing the advanced control when you browse to https://nas-ip-address/admin
And for sure I'm using the right password - same one as always. All my computers' browsers have the password saved.
I tried the reset password option many times but I answer the security question then the page just hangs and nothing happens.I am confused here. You say you can't get past the security-click through, but if you can enter a password, then you must be getting past that.
In any event, you can reset the admin password using the front panel controls. Select the "OS Reinstall" option using the instructions on pages 58-59 of the hardware manual:
The procedure is data-safe. It will reset the admin password back to password. Best to delete the saved password in your browser before you reconnect, as you don't want the old one to be auto-applied.
It also changes two other settings back to factory default. One is the IP address configuration - it is reset to DHCP with no bonding. Most likely you are already using that. It also disables volume quota. If you use that, you can re-enabled it using the setting wheel on the volume page.
6 Replies
Explore FD999 Game features, login guidance, and latest updates. Visit our guide to learn more.
Stephen, btw, I even tried going to the readycloud.netgear.com website hoping I could access it that way but that link just takes me to the netgear.com splash page.
Stephen, thanks for this! So, I seem to have no way to "click through" it anymore. I can click on the triangle with the exclamation mark in the URL box (just left of the IP address on my LAN) but it doesn't offer me anything to allow me to forge ahead. I don't get that message anymore where it says "Advanced" or something like that and allowing me to "click through".
And for sure I'm using the right password - same one as always. All my computers' browsers have the password saved.
I tried the reset password option many times but I answer the security question then the page just hangs and nothing happens.
My NAS model is: RN21400.
Stuart
I even tried going to the readycloud.netgear.com website hoping I could access it that way but that link just takes me to the netgear.com splash page.
ReadyCloud was taken down in 2023, so that hasn't been an option for a long time.
Any idea when you last accessed the NAS?
I can click on the triangle with the exclamation mark in the URL box (just left of the IP address on my LAN) but it doesn't offer me anything to allow me to forge ahead. I don't get that message anymore where it says "Advanced" or something like that and allowing me to "click through".
So you aren't seeing the advanced control when you browse to https://nas-ip-address/admin
And for sure I'm using the right password - same one as always. All my computers' browsers have the password saved.
I tried the reset password option many times but I answer the security question then the page just hangs and nothing happens.I am confused here. You say you can't get past the security-click through, but if you can enter a password, then you must be getting past that.
In any event, you can reset the admin password using the front panel controls. Select the "OS Reinstall" option using the instructions on pages 58-59 of the hardware manual:
The procedure is data-safe. It will reset the admin password back to password. Best to delete the saved password in your browser before you reconnect, as you don't want the old one to be auto-applied.
It also changes two other settings back to factory default. One is the IP address configuration - it is reset to DHCP with no bonding. Most likely you are already using that. It also disables volume quota. If you use that, you can re-enabled it using the setting wheel on the volume page.
Ha!! I'm in! This was HUGE help Stephen - thank you so much!!
Stuart
Keep getting told the site is not secure.
That is expected, since the NAS has a self-signed certificate. You need to click-through that.
I type in my Admin login and it just comes back and asks again and again then locks the account.
Are you sure you are using the correct admin password?
It is possible to reset the admin password, but we need to know the model of your ReadyNAS.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
