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inarius's avatar
inarius
Aspirant
Apr 30, 2013

Impending failure on new disk: still resyncing - what to do?

Installed a new 3TB Seagate ST3000DM001-1CH166 yesterday. I saw it start the Restriping before I went to bed and didn't check in again until I received a couple emails today, 16 hours after the initial drive replacement:

Detected increasing pending sector count[65528] on disk 2 [ST3000DM001-9YN166, W1F0RGDC]. This often indicates an impending failure. Please be prepared to replace this disk to maintain data redundancy.


Here's the full log of relevant messages:

	Tue Apr 30 14:05:13 PDT 2013	Detected increasing uncorrectable errors[65528] on disk 2 [ST3000DM001-9YN166, W1F0RGDC]. This often indicates an impending failure. Please be prepared to replace this disk to maintain data redundancy.
Tue Apr 30 14:05:10 PDT 2013 Detected increasing pending sector count[65528] on disk 2 [ST3000DM001-9YN166, W1F0RGDC]. This often indicates an impending failure. Please be prepared to replace this disk to maintain data redundancy.
Tue Apr 30 12:55:58 PDT 2013 Detected increasing uncorrectable errors[65528] on disk 2 [ST3000DM001-9YN166, W1F0RGDC]. This often indicates an impending failure. Please be prepared to replace this disk to maintain data redundancy.
Tue Apr 30 12:55:48 PDT 2013 Detected increasing pending sector count[65528] on disk 2 [ST3000DM001-9YN166, W1F0RGDC]. This often indicates an impending failure. Please be prepared to replace this disk to maintain data redundancy.
Tue Apr 30 11:30:37 PDT 2013 Detected increasing uncorrectable errors[65528] on disk 2 [ST3000DM001-9YN166, W1F0RGDC]. This often indicates an impending failure. Please be prepared to replace this disk to maintain data redundancy.
Tue Apr 30 11:30:27 PDT 2013 Detected increasing pending sector count[65528] on disk 2 [ST3000DM001-9YN166, W1F0RGDC]. This often indicates an impending failure. Please be prepared to replace this disk to maintain data redundancy.
Tue Apr 30 11:26:27 PDT 2013 Detected increasing uncorrectable errors[65520] on disk 2 [ST3000DM001-9YN166, W1F0RGDC]. This often indicates an impending failure. Please be prepared to replace this disk to maintain data redundancy.
Tue Apr 30 11:26:22 PDT 2013 Detected increasing pending sector count[65520] on disk 2 [ST3000DM001-9YN166, W1F0RGDC]. This often indicates an impending failure. Please be prepared to replace this disk to maintain data redundancy.
Tue Apr 30 11:22:23 PDT 2013 Detected increasing uncorrectable errors[65528] on disk 2 [ST3000DM001-9YN166, W1F0RGDC]. This often indicates an impending failure. Please be prepared to replace this disk to maintain data redundancy.
Tue Apr 30 11:22:13 PDT 2013 Detected increasing pending sector count[65528] on disk 2 [ST3000DM001-9YN166, W1F0RGDC]. This often indicates an impending failure. Please be prepared to replace this disk to maintain data redundancy.
Mon Apr 29 19:41:58 PDT 2013 RAID sync started on volume C.
Mon Apr 29 19:40:36 PDT 2013 Data volume will be rebuilt with disk 4.
Mon Apr 29 19:39:26 PDT 2013 New disk detected. If multiple disks have been added, they will be processed one at a time. Please do not remove any added disk(s) during this time. [Disk 4]
Mon Apr 29 19:38:22 PDT 2013 System is up.
Mon Apr 29 19:29:20 PDT 2013 Powering off device


I'm led to wonder how serious the "increasing pending sector count" is and if I've got justification for a return to Amazon as defective? Also I'm a bit confused because the SMART says the pending sector count is zero, if I'm reading it right. Here's the SMART:

SMART Information for Disk 4

Model: ST3000DM001-1CH166
Serial: W1F25VEW
Firmware: CC24
SMART Attribute
Spin Up Time 0
Start Stop Count 3
Reallocated Sector Count 0
Power On Hours 23
Spin Retry Count 0
Power Cycle Count 3
Runtime Bad Block 0
End-to-End Error 0
Reported Uncorrect 0
Command Timeout 0
High Fly Writes 0
Airflow Temperature Cel 34
G-Sense Error Rate 0
Power-Off Retract Count 3
Load Cycle Count 3
Temperature Celsius 34
Current Pending Sector 0
Offline Uncorrectable 0
UDMA CRC Error Count 0
Head Flying Hours 130554120896535
Total LBAs Written 2254299683
Total LBAs Read 127872750
ATA Error Count 0


Can someone help me shed some light on this? I also want to know how urgently I need to replace this disk and if I should wait for all of the resync steps to finish or not. Since my volume is unprotected I don't want to screw it up. Also, should I wait for a replacement drive or go back to the 2TB that I just replaced?

It looks like the restriping phase is now done. The device LED shows Resync C: 3.1%. The Volume Settings page shows progress in the Recovery phase, which doesn't sound familiar to me:

RAID Configuration

Configuration: RAID Level X-RAID2, 4 disks
Status: Recovery 3% complete, Time to finish 508 hr 51 min, Speed 1031 KB/sec

RAID Disks:

Ch 1 : Seagate ST3000DM001-9YN166 [2794 GB] 2790 GB allocated
Ch 2 : Seagate ST3000DM001-9YN166 [2794 GB] 2790 GB allocated
Ch 3 : Hitachi HDS723030ALA640 [2794 GB] 2790 GB allocated
Ch 4 : Seagate ST3000DM001-1CH166 [2794 GB]


Thanks for any help!!

4 Replies

  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Pending sector counts are basically just as bad as reallocated sectors, so if you are seeing hundreds of them you should do an amazon return. You might want to confirm the count on a PC, if you are thinking the NAS is not correctly reading it. These stats are maintained within the disk drives, so they will travel with it.
  • Ok, so when should I remove the drive from the NAS since it is still chugging along? I'm worried about killing my volume. I'm still in the Recovery stage at the moment.

    RAID Configuration
    Configuration: RAID Level X-RAID2, 4 disks
    Status: Recovery 13% complete, Time to finish 442 hr 11 min, Speed 1065 KB/sec
  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Do you have a backup btw?

    I'd probably wait for it to finish.

    Also, remove and test the disk with the NAS powered down, as if it is really ok you want to reinsert it (again powered down) so the NAS doesn't wipe it and start again.
  • Thanks - I will follow your advice!

    Regarding backups, I don't have enough space to backup everything, but I try to keep the important stuff backed up. That being said, I will redouble my efforts and make sure I'm safe. Thanks for the reminder.

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