Issue with ReadyNAS Pro2 #26430016

Hello mdgm,

I started this thread because I needed to know, if it is common to not receive confirmation e-mail after posting Contact NETGEAR Support form or sending e-mail to netgear support address and how long I have to wait.

After I filled support request form for my device, I have been presented with only option - to continue, I had to call Netgear Support to US - I am not US resident and also my English isn't perfect. That's why calling to US wasn't my preferred option, so I wrote an e-mail. I hoped I'll get reply, but I was wrong. I tried to call NETGEAR Support 2 days later, I was finally able to go through IVR after many tries. After I was connected to Support Expert, she told me during a call, that provided case ID doesn't exist in system. Probably case ID I got when posted online request before allready expired. I told her all info I wrote in contact form and then call dropped without any solution. I wasn't able to go through IVR again.

I was able to resolve registration problem later by new online support request for my second NAS. After I provided invoice copy, I was asked to confirm purchase date and I also had to find person who registered my NAS, because internal security policy prohibits Netgear Support to tell name of person who is registered product to (I found it was my colleague, who registered my NAS instead of his own by mistake from Web Management GUI). With all that info and fact, I was only owner of this NAS, it was possible to link S/N to my profile and finally I can continue with service request for RMA.

Thanks.

MichalB