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kmem_cache_alloc+5c Error on Boot, unable to access NAS
Since I cannot find my box in the autofill list above and there is zero filter capability (yea for Netgear!), here is the Model info straight from the back of my NAS: Netgear Advanced Storage Mo...
Thank you to everyone who assisted me with this issue. The factory reset with a single drive was successful and since I had completed the full back up of the data I went ahead with the factory reset with all four drives inserted. The rebuild took about 2 days but once completed the drive was available and ready for use. I transferred the 3TB's back to the drive and have now been accessing it again as normal prior to this outage. I can also confirm that my default/base/factory set version was 6.5.1 so no extra effort needed there.
After this completely avoidable debacle, I cannot imagine every allowing another firmware update due to Netgear is using this as a way to suck you in and pay for support... :(
I will be setting this issue to resolved. Thank you again everyone!!!
Current firmware is 6.5.1, so if you are running 6.2.x it is quite out of date.
Did you try booting up the system with the volume read only option? Page 24-25 here: http://www.downloads.netgear.com/files/GDC/READYNAS-100/RN_OS_6_Desktop_HW_UM_12Oct2015.pdf
This now generates a new error stating sk_filter+28. Regarding the firmware version, I do not think it is out of date, as mentioned earlier I really have no idea what version I have but I keep it up to date and it had just asked me to install a new version which I did so it should be the most recent version as of two weeks ago when this first occurred.
Did you try the volume read-only boot menu option as suggested?
Do you have a backup of your data?
I am adding a recent response I was given when I called the Customer Service line as well as my response to her email below:
Add an update to your support case #27174758
Last Update from NETGEARNotes added by 46277
Hello David,
This is May from NETGEAR Support.
We have consulted our higher tier of support about your case. Based on the information you have provided, there's still a possibility that the issue will be resolved. They only need to perform some advanced troubleshooting. However, before the case can be escalated to their level, there should be an active OnCall Contract.
If you would like to proceed further with the support, you may call us back at your most convenient time. You may also visit our NETGEAR community forum.
Thank you for choosing NETGEAR. Have a great day!
Kind Regards,
May
NETGEAR Support
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