Forum Discussion

Aspirant

Jul 16, 2016

Solved

kmem_cache_alloc+5c Error on Boot, unable to access NAS

Since I cannot find my box in the autofill list above and there is zero filter capability (yea for Netgear!), here is the Model info straight from the back of my NAS: Netgear Advanced Storage Mo...

Booting

File Sharing

Jafloonter
Aug 07, 2016
Thank you to everyone who assisted me with this issue. The factory reset with a single drive was successful and since I had completed the full back up of the data I went ahead with the factory reset with all four drives inserted. The rebuild took about 2 days but once completed the drive was available and ready for use. I transferred the 3TB's back to the drive and have now been accessing it again as normal prior to this outage. I can also confirm that my default/base/factory set version was 6.5.1 so no extra effort needed there.

After this completely avoidable debacle, I cannot imagine every allowing another firmware update due to Netgear is using this as a way to suck you in and pay for support... :(

I will be setting this issue to resolved. Thank you again everyone!!!

StephenB

Guru - Experienced User

Jul 31, 2016

Jafloonter wrote:

Is my assumption right that the next step would be to reinsert my original four drives and perform a factory reset on them? All data is now backed up to another source so at this point nothing should be lost other than time for the rebuild and transfer time.

I'd try the factory reset next, (and if it is downrev, bring it up to 6.5.1 before reloading data).

Jafloonter

Aspirant

Aug 07, 2016

Thank you to everyone who assisted me with this issue. The factory reset with a single drive was successful and since I had completed the full back up of the data I went ahead with the factory reset with all four drives inserted. The rebuild took about 2 days but once completed the drive was available and ready for use. I transferred the 3TB's back to the drive and have now been accessing it again as normal prior to this outage. I can also confirm that my default/base/factory set version was 6.5.1 so no extra effort needed there.

After this completely avoidable debacle, I cannot imagine every allowing another firmware update due to Netgear is using this as a way to suck you in and pay for support... :(

I will be setting this issue to resolved. Thank you again everyone!!!

mdgm-ntgr
NETGEAR Employee Retired
Aug 07, 2016
Normally firmware updates work fine and if they don't almost always this would be due to a pre-existing problem before doing the update. There are general firmware update tips here: http://kb.netgear.com/app/answers/detail/a_id/30033/~/readynas-os-6%3A-firmware-upgrade-guide-and-tips

Firmware updates include new features, bug fixes, security fixes and other enhancements. It's not recommend to stick on old firmware.

There is an important fix for the RN104 coming in the next release 6.5.2.

If your backup is up to date (as it should be if you update regularly) in the unlikely event you run into a software issue that the community can't help you resolve you can do a factory default (wipes all data, settings, everything) and restore your data from backup.