NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Latest AntiVirus signature update corrupt?
Good afternoon,
I have a customer that has a 516 and this morning, I started getting tons of emails (over 400+) in just a few short hours regarding virus's being found on the NAS. Ironically this happened 3 minutes after downloading the latest signature for the AV scanner. The potential threats are all the same virus throughout the entire ReadyNAS all on Illustrator files and PDF files, that are mostly created in house.
Mon Jan 16 2017 9:16:16 System: Antivirus scanner found a threat (Security-Risk:JS/Injector.A) in the file /data/removed/removed/removed.ai->OBJ014. Please delete the infected file soon if automatic delete setting is not enabled.
Mon Jan 16 2017 9:13:44 - System: Antivirus scanner definition file was updated to 201701161630.
They are running 6.6.0 Firmware and did not experience this issue on Friday.
Are their any issues today with the signature file?
Thank you,
Nick
17 Replies
Replies have been turned off for this discussion
Had the same thing happen to my yesterday, middle of the morning... several 400+ emails with the JS/Injector.A virus & my artists had issue opening illustrator files ...
i am on the phone with someone trying to wrap my head around this mess ... im pissed cause i spent several hours yesterday combining through computers looking for a virus that apparently does NOT exist.
Upgraded to 6.6.1 & the emails stopped
Thanks for taking the time to reply , THEITGUY69.
I upgraded to 6.6.1 last night and enabled Antivirus again -- we'll see what today holds when my advisors get in and start cranking out the artwork.
I'm concerned that no one from Netgear has spoken up about this as it seems to be a pretty big impact on both of us. I know they changed how virus scanning was done but nothing was said about the behavior that was experienced yesterday.
Regards,
Nick
i spoke with Netgear on the phone yesterday & from what the lady told me, once you update to the latest firmware, the antivirus doesnt even work!! they've deactivated IT & from what i was told it was going to be re-released in an app ?? i made her repeat it 3 times but it made no sense... i told her to leave my case open... Wish someone from Netgear would chime in!
Hello,
I just wanted to chime in and say I had this issue on a ReadyNAS 104 running 6.2.5 today. Several server backups had failed all with the same reason, the XML file was corrupt. I tried re-running the backups and had the same result. I couldn't even log into the NAS web console, so I rebooted it and then the alert popped up that the antivirus had disovered js/injector.A in those XML files. So, it maybe sounds like a false positive on the antivirus? I will be upgrading the firmware today and maybe that will help. I am also deleting and running new backups, because SOMETHING happened to those XML files...
Just another update...
I had problems accessing the NAS this AM via IP address, ie- 192.168.100.100. I tried to log in and disable the antivirus software and it would not let me. I rebooted as a last effort. It slowly but surely came back online. At this point I could disable the antivirus scanning and haven't had a problem since.
Is antivius scanning the culprit again?
Looking forward to a Netgear response.
Regards,
Nick
EDIT: and this is on their latest code 6.6.1 and latest virus signatures as of 8pm PST last night.
We too have had this issue.
Can someone at NetGear please respond?
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
