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Looks like I can't create User account on my RN104
Hi there I'm a first time user, and I'm not sure if it's me, or an issue with my new device a RN104 I installed it today, immediately got an update to 6.2.5 firmware. I could connect with my Rea...
Hello PatriciaBT,
Please try rebooting the NAS. Please also make sure the user name is NOT the same with any share name of the NAS.
If you are familiar with OS reinstall you may also try doing that, just make sure you can access the shares before proceeding to it.
Regards,
Thx for your reply
It's not a cache issue. I did close-reopened before to write when I searched for an issue.
And now I even opened the same page with another browser, when I go to Accounts->Users, it even says "There is no User Account, would you like to create one?" (it did the same in the other browser btw), but still the issue, the user is like existing as if I try reenter the same name it says it exists, and the user creation is in the System Log...
Could it be an issue with the new firmware? 6.2.5? Do user creation work for everyone under 6.2.5?
Thx in advance.
(BTW, even if it's unrelated, I tried with latest versions of Firefox and Chrome, under Windows 8.1)
Hello PatriciaBT,
Please try rebooting the NAS. Please also make sure the user name is NOT the same with any share name of the NAS.
If you are familiar with OS reinstall you may also try doing that, just make sure you can access the shares before proceeding to it.
Regards,
Hi and thx
I did a reboot, before to write yesterday... I know it's the first thing to try (I used to work in IT support ... some years ago)
I tried to create a username "patricia" (my cloud username is patriciabt) and I tried with another name, no share are having the same name.
A OS reinstall?? but this was a new install, I installed my RN yesterday, did the firmware upgrade and that's all. it's brand new.
=>> I just would like someone to confirm me that newly users created after firmware upgrade to 6.2.5 are working for other people, please someone tell me if you can create. if not, please write here, it might be a bug??
Thx for your help!Hello PatriciaBT,
OS reinstall reflashes the firmware from the internal flash to the disks.
Sorry I only have ReadyNAS 312 (x86 based) here and only 6.2.4 is the available latest FW, so far, user creation is not a problem.
Maybe we can wait if there is somebody else who will post the same experience here. Or maybe contact support center to et them check because if they see all is configured and found no reason why creating user is not working, they will have the case escalated for a potential bug on the new FW.
Regards,
Hi again Jenn
I thank you for all your patience.
It worked to reset to factoy reset, (eventhough it resinstalled with 6.2.5 and not 6.2.4, and I used the process for RN104, not 102), then I could now create users normally!!
Very strange, but then now we know and in case someone get the same issue, they can find this discussion.
Thx again, and have a great day!Patricia
(PS: you can guess I'm a French-speaker, when you read "desesperately", instead of "desperately" :) it was too late to edit it!)
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