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Looks like I can't create User account on my RN104
Hi there I'm a first time user, and I'm not sure if it's me, or an issue with my new device a RN104 I installed it today, immediately got an update to 6.2.5 firmware. I could connect with my Rea...
Hello PatriciaBT,
Please try rebooting the NAS. Please also make sure the user name is NOT the same with any share name of the NAS.
If you are familiar with OS reinstall you may also try doing that, just make sure you can access the shares before proceeding to it.
Regards,
Greetings,
The same issue has happened on my RN314. It has been stable for about a year running local aceess with three users in one group set up in the initial configuration. After upgrading to 6.2.4 I have experienced problems accessing shares and creating users.
The access problem can be temporarily corrected by resetting the file access permissions, but it recurs. Am I correct in my understanding from this conversation I will have to restore to factory defaults to fix the user creation problem? Is there anywhere that documents the error messages such as the one reported in this case?
DSMIW wrote:
After upgrading to 6.2.4 I have experienced problems accessing shares
Can you describe this a bit more? Are you totally unable to access the share, unable to read some files/folders, or unable to write/delete some files/folders?
...and creating users.
In this case, was there a share name that already existed that matched the desired user name? Does this happen with every user name you try?
FWIW, these are two distinct problems, it might be worth two threads.
Some shares, and one in particular would become inaccessible using AFP. I am in an exclusively Apple world. The share name is unique on the ReadyNAS, nothing else uses that name. The shares and the integrity of the data is not compromised. I can access the share and browse the data from the ReadyNAS admin pages.
The way to fix it, temporarily, was to sign in to the ReadyNAS admin, go to reset the file access setting, not the network settings. I reset the owner and group and press 'Apply' even if they are still the correct, user defined values, and then reset the file access permissions. The share which became inaccessible most frequently was the one used most frequently. It became more stable after I renamed it, created a new share with the old name, copied the data from old to new and then deleted the old share. Yesterday, after running happily for about six weeks the share name again became inaccessible. This time I overcame the problem by changing network and file access to 'Everyone' read/write, allowed anonymous access and allowed anyone to rename and delete files.
I used to have a shared named the same as its owner. This did not appear to cause a problem but I deleted the user and the share remains owned by the UID of the now deleted user. I get the error code when I try to change an existing user or create a new one. I have been trying to create new users with absolutely unique names.
I am in the process of backing up the ReadyNAS and will then perform a factory reset and reconfigure it. Is there a better option?
Thanks,
Mark
If you are comfortable with ssh, you can set the file permissions and owners recursively there. If you are prepared to reset anyway, there is no real risk.
A factory reset is of course a brute force way of solving the immediate issues, but likely won't prevent it from happening again.
The setfacl commands here might also be a way to prevent re-occurance: https://community.netgear.com/t5/Using-your-ReadyNAS/CIFS-permissions-for-the-quot-root-quot-c-share/td-p/974474 I didn't test them much, and perhaps the details of the settings you would need are different from the ones relevant to the other thread.
Backups of course are always needed if you want to keep your data safe.
Greetings Stephen,
Thanks for the advice. I have reset teh ReadyNAS and started the process of recreating groups and users, then shares and copying the data back. So far so good.
Is there a place where the ReadyNAS error codes reported on the admin console published?
Thanks again,
Mark
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