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Looks like I can't create User account on my RN104
Hi there I'm a first time user, and I'm not sure if it's me, or an issue with my new device a RN104 I installed it today, immediately got an update to 6.2.5 firmware. I could connect with my Rea...
Hello PatriciaBT,
Please try rebooting the NAS. Please also make sure the user name is NOT the same with any share name of the NAS.
If you are familiar with OS reinstall you may also try doing that, just make sure you can access the shares before proceeding to it.
Regards,
Reading this thread, I have just encountered the same issue. Just purchased my RN102, just upgraded to 6.2.5, and started adding users and groups. After adding two groups, and then the first user, all was ok. Then adding the second user started the issue. The web interface times out on the add, though the user seems to have added ok. power cycling the NAS causes the user to appear in the list, as does trying to re-add the same user thinking it didnt work...you get an error saying the user is already there.
I am dismayed that a factory reset is recommended, I expect a permanent fix, as this is totally destructive to all data on the device, including all configuration work performed to date. As long as the workaround of rebooting and adding one user at a time works, I'd prefer that to totally removing and recreating all the data and configs.
I guess the main thing I'd like an answer to now is will this be fixed soon in an upcoming OS release of RAIDIATOR?
Regards,
John
waflr wrote:
I am dismayed that a factory reset is recommended, I expect a permanent fix, as this is totally destructive to all data on the device, including all configuration work performed to date.
It wasn't recommended by anyone on the thread, so I am confused by your comment here.
If you purchased within the last 90 days, you still have free software support. So contact support.netgear.com.
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