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Looks like I can't create User account on my RN104
Hi there I'm a first time user, and I'm not sure if it's me, or an issue with my new device a RN104 I installed it today, immediately got an update to 6.2.5 firmware. I could connect with my Rea...
Hello PatriciaBT,
Please try rebooting the NAS. Please also make sure the user name is NOT the same with any share name of the NAS.
If you are familiar with OS reinstall you may also try doing that, just make sure you can access the shares before proceeding to it.
Regards,
Greetings waflr,
A factory reset was not recommended but I could not find any other way to resolve the issue. There appeared to be a corruption somewhere in the user registration data. I took the device out of the backup pool, ensured it was fully backed up, including Time Machine data, performed a factory reset and manually recreated the configuration before copying the data back and switching the device back into the pool. It all took a couple days elapsed time. Everything is now working fine with user management.
A factory reset was not recommended but I could not find any other way to resolve the issue. There appeared to be a corruption somewhere in the user registration data. I took the device out of the backup pool, ensured it was fully backed up, including Time Machine data, performed a factory reset and manually recreated the configuration before copying the data back and switching the device back into the pool. It all took a couple days elapsed time. Everything is now working fine with user management.
Thanks Folks, appreciate the workarounds. What is the bug from Netgear's perspective, and is it addressed in the latest release (7?) thats just out this month? ie: has it been identified as a bug and corrected? A reboot doesnt rectify it, and it certainly doesnt seem to be isolated to my unit from the contributions in this thread. It would be great if Netgear can reproduce, identify, locate, and patch. Till then, I am happy that with the workaround, the groups and users get added, but its just not nice moving forward that the UI is unstable and I cant easily get the people performing the security to add users, to hand over the task to them until this works properly.
My apologies if my first post suggested Netgear recommended a factory reset. I meant that a reset was suggested as fixing it in the thread, but thats a very big hammer for a minor problem, and I cant see factory resets as being condoned when it means totally draining the data and reinstalling it. The appliance is now likely to house upwards of 2TB to possibly 16TB now.. with a single GbE, and the possbility of only being able to perform copies on and off at probably one quarter that speed, thats just not really possible, especially when you dont have that much free space anywhere else either.
Regards,
John.
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