NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Sledge1964
Oct 19, 2015Aspirant
Management Service is Offline
Hi there - I have a Ready NAS 102. Attempted a firmware update today, but after it said 'I'll install when you restart', there was nothing.
I ran RAIDar, 'Management service is offline' - so I can't get to the admin page.
Tried downloading the log files via RAIDar - 'Download failed'
Can't contact the unit via windows explorer - something to do with permissions.
I click on the Diagnose button - I get:
Successfully completed diagnostics
System
Logs
Everything blank.
I can still gain access using PuTTY.
Here are some services that aren't running, for whatever reasons:
http://i1346.photobucket.com/albums/p699/Sledge1964/Failed03_zpsxzduhwmt.jpg
http://i1346.photobucket.com/albums/p699/Sledge1964/failed02_zpsrtvxgpgx.jpg
http://i1346.photobucket.com/albums/p699/Sledge1964/Failed04_zpsaoynnblh.jpg
http://i1346.photobucket.com/albums/p699/Sledge1964/failed_zpsa1ekzhtn.jpg
Raidar looks like this:
http://i1346.photobucket.com/albums/p699/Sledge1964/Raidar_zpswukna9g0.jpg
The journal is full of stuff like this, which repeats again and again:
http://i1346.photobucket.com/albums/p699/Sledge1964/journalctl01_zps4d74i5g2.jpg
http://i1346.photobucket.com/albums/p699/Sledge1964/journalctl02_zpsaiy8fd3n.jpg
I tried restarting the NAS, warm and cold start, no difference.
I booted in OS Install mode, in the hope a reinstall of the software would help - to no avail.
Running out of ideas and would be grateful for any help/advice offered.
Thanks in advance
Cheers
Sledge
I resolved Sledge1964's issue.
Something strange happened and reset config files to blank files, so I restored default copies of those config files and restored connectivity.
10 Replies
Replies have been turned off for this discussion
- JennCNETGEAR Employee Retired
Hello Sledge1964,
When exactly did you get the message 'I'll install when you restart"? Is that after clicking the prompt to update? Or you did the manual update and uploaded the firmware?
The links for the pictures do not work too. Please insert image of what the RAIDar shows instead.
Regards,
- Sledge1964Aspirant
That's odd - the links work for me..
I downloaded the update and installed it via the system settings menu - I did that because the auto update screwed my NAS up last time around too - I was happy I'd just got it going again, and then this happens...
So I said Update, pointed it to the correct file, it uploaded it from my PC and did its thing, then said it needs to restart.
Those are the fails and errors I can see. Raidar looks like this:
Thats what the journal looks like - repeats and repeats etc
Hope that can help you...
Thanks in advance - much appreciated.
- Sledge1964Aspirant
Is there anybody OUT there...
Related Content
- Jun 11, 2022Retired_Member
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!