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Management service is offline
Hi. We have a problem whereby we can't access the Admin page, just says ReadyNAS Admin Page is offline. Within Raidar the status is "Management Service is offline". No firmware update has been applied recently but the free disk space was low so i believe this may be the cause. The NAS is located at a remote site which we don't have easy access to so i was wondering if there was any way of browsing the contents of the NAS from a low level to remove the old snapshots? If i browse to the IP address or device name, all i see currently is a folder called Backup which is empty. We were using an iscsi connector but it won't even connect to the NAS in it's current state. The server its connected to is Windows Server 2012.
If we need to factory re-set, we can do but i'd like to resolve without having to actually visit the NAS if possible. Thank you in advance for any help.
No, it's not meant to be empty but that doesn't matter too much as i want to set the NAS up again from scratch. No i don't have a backup of the data but i don't need a backup.
Thanks
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I'm not sure if this helps but i have found this in the logs:
Feb 25 15:13:55 *********** readynasd[4501]: readynasd log started
Feb 25 15:13:55 *********** readynasd[4501]: readynasd started. (restarted=0)
Feb 25 15:14:15 *********** readynasd[4501]: Error create table (db)
Feb 25 15:14:15 *********** readynasd[4501]: dba create failed
Feb 25 15:15:35 *********** readynasd[4501]: Error create table (db)
Feb 25 15:15:35 *********** readynasd[4501]: dba create failed
Feb 25 15:15:35 *********** readynasd[4501]: Initialization failed. We don't want to keep retrying. Only twice.Thanks
Hello icuit,
Welcome to the community!
I suggest you call support asap. You may also really need to get to where the NAS is as it may need a reboot and you need to put it on telnet mode for remote access of support.
Regards,
I assume you downloaded the logs zip file using RAIDar?
You should have that zip file ready to provide to support. You can send your logs in if you like (see the Sending Logs link in my sig)mdgm,
Thank you for your reply. Yes i did use RAIDar to download the logs; i will forward these on shortly. I am happy to Factory Reset if necessary but would prefer any other option which i could action remotely.
Thanks for your help.
icuit
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