Forum Discussion

Aspirant

Oct 30, 2015

Management Service Is Offline

Hello everyone, I have a readynas2120 v2with firmware 6.2.4 For what seems a lack of power the nas has performed a forced shutdown yesterday. If i use raidar i can see Management Service Is Offlin...

Performance

Hoygen83

Aspirant

Nov 02, 2015

it's quite a tricky problem since none of them works.

The nas is holding some iscsi for an exchange server.

A netgear technician told to one of my collegue to put it in assistance mode.

I would like to know if since the nas is in assistance mode i can ssh or telnet to it and give some command that stop and restart the normal interface.

JennC

NETGEAR Employee Retired

Nov 03, 2015

Hello Hoygen83,

I believe you are referring to the diagnostic mode or Telnet that are both designed for L3 support. If you want to do SSH, you will have to enable SSH on the admin page. However, I strongly suggest to continue with the support people you have contact with since they have already advised doing the assistance mode.

Regards,

Hoygen83
Aspirant
Nov 03, 2015
thank you,
we are exactly doing as you suggest.
At the moment the L3 team proposed to recover data, but we have several questions:
Why the problem showed up.
If we can trust that device and use it again.
Why it is not showing the normal interface.
I feel that if i could get to the device with ssh i could dd the data elsewere and recover them, but i just can't.
And i would like to know why that device had such behaviour before doing an eventual factory reset and restore the data.
I'll just wait for my manager to decide.
- mdgm-ntgr
  NETGEAR Employee Retired
  Nov 04, 2015
  What's your case number?
  
  To answer your questions one would need more information such as your logs.
  
  The web admin interface depends on the management service. If the management service is offline then you won't be able to access the normal interface. So if L3 support logs on remotely (having been provided access) they would diagnose why the management service is offline and go from there.