NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
management service to be offline
My readynas 516 shows management system is offline i have lot of data unable to access i have tried all the things in forum could some one help me.
not able to download logs
not able to run diagnostics
only remote support work.
please help me guys.
13 Replies
Replies have been turned off for this discussion
shivasharana wrote:not able to download logs
not able to run diagnostics
only remote support work.
The first two have nothing directly to do with accessing your data, though they may be related. I don't even know what you mean by the third.
What method do you normally use for accessing your data (SMB, AFP, NFS)? And from what platform(s)? In what specific way is it not working (error messages given, etc,)?
Sandshark With raidar application i could enable remorte support
we use to access share data with smb but now the folders are not opening i can only see folder names
Enabling remote support is going to get you nowhere unless you get a support contract form Netgear. I don't know why you'd even try it.
On what platforms (Windows, Linux, Mac) do you access the SMB shares? What error messages are you getting? Are the folders you refer to just mapped drives, or do you see actual folders within the shares? What error message(s) (if any) do you get when you try to open the folders? Do you get the same results with admin credentials?
There are many things that could be wrong, and the more detail you provide, the better we can help you.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
