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Forum Discussion
Solved
Media Backup from iPhone Lost Since IOS9
Hi. I use the ReadyCloud app to backup photos from two iPhones. Since the latest IOS update one of these backups seems faulty. All the images on the phone say they need backing up, and the folder...
Hi dmartin85,
You're welcome! Were you using the admin page to access the files? I suggest you use Finder (MAC OS X) or File Explorer in trying to access the files via SMB or AFP.
I look forward to your response.
Kind regards,
BrianL
NETGEAR Community Team
Hi dmartin85,
Welcome to the community!
Having your mobile software or firmware version updated doesn't have anything to do with the synced share folder on your ReadyNAS. You should still be able to access the said share where the photos from your mobile phone synced. If you can no longer can access it locally using a PC or an iMAC, these photos might have been deleted or changes on the permission on the share might have been applied. Lastly, the snapshot feature of the NAS is enabled on the share once created. It is possible that your media files or photos are still there and here are some articles that may help.
How do I recover data from a snapshot on my ReadyNAS OS 6 storage system to a network-attached device?
How do I browse snapshots using the recovery mode on my ReadyNAS OS 6 storage system?
I look forward to your feedback.
Kind regards,
BrianL
NETGEAR Community Team
Thanks for the quick reply.
When I try to open the folder it loads for a while and then nothing happens, I have tried snapshots, but again nothing seems to happen.
I'll try these guides too and get back to you.
Regards,
Daniel Martin
Hi dmartin85,
You're welcome! Were you using the admin page to access the files? I suggest you use Finder (MAC OS X) or File Explorer in trying to access the files via SMB or AFP.
I look forward to your response.
Kind regards,
BrianL
NETGEAR Community TeamHi Brian.
I hadn't thought of using finder, but I have logged in as admin, navigated to the folder and after the disc began to click rapidly and the HD light blinking like crazy, the pictures eventually showed up.
As this folder has nearly 4000 pictures and videos, might it be worth sectioning them off to make it more accessible?
The ReadyNAS app still wants to update over 300 photos, many of which are already backed-up, but I have just let it duplicate them.
Thanks again for all your help.
Dan
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