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dmartin85's avatar
dmartin85
Aspirant
Oct 04, 2015
Solved

Media Backup from iPhone Lost Since IOS9

Hi.   I use the ReadyCloud app to backup photos from two iPhones. Since the latest IOS update one of these backups seems faulty. All the images on the phone say they need backing up, and the folder...
ReadyNAS Backup
  • BrianL2's avatar
    BrianL2
    Oct 05, 2015

    Hi dmartin85,

     

    You're welcome! Were you using the admin page to access the files? I suggest you use Finder (MAC OS X) or File Explorer in trying to access the files via SMB or AFP. 

     

    I look forward to your response.

     

     

    Kind regards,

     

    BrianL
    NETGEAR Community Team

     

     

     

     

     

dmartin85's avatar
dmartin85
Aspirant
Oct 05, 2015

Thanks for the quick reply.

 

When I try to open the folder it loads for a while and then nothing happens, I have tried snapshots, but again nothing seems to happen.

 

I'll try these guides too and get back to you. 

 

Regards,

Daniel Martin

BrianL2's avatar
BrianL2
NETGEAR Employee Retired
Oct 05, 2015

Hi dmartin85,

 

You're welcome! Were you using the admin page to access the files? I suggest you use Finder (MAC OS X) or File Explorer in trying to access the files via SMB or AFP. 

 

I look forward to your response.

 

 

Kind regards,

 

BrianL
NETGEAR Community Team

 

 

 

 

 

  • dmartin85's avatar
    dmartin85
    Aspirant
    Oct 05, 2015

    Hi Brian.

     

    I hadn't thought of using finder, but I have logged in as admin, navigated to the folder and after the disc began to click rapidly and the HD light blinking like crazy, the pictures eventually showed up.

     

    As this folder has nearly 4000 pictures and videos, might it be worth sectioning them off to make it more accessible?

     

    The ReadyNAS app still wants to update over 300 photos, many of which are already backed-up, but I have just let it duplicate them.

     

    Thanks again for all your help.

     

    Dan

    • BrianL2's avatar
      BrianL2
      NETGEAR Employee Retired
      Oct 05, 2015

      Hi dmartin85,

       

      I agree that it would be better if you will segregate or move some of your photos to another share so loading them via ReadyCLOUD app will be much faster. With regard to the behavior of your ReadyNAS system, it seems that it went on idle mode and the disks might have spinned down. If this feature is enabled or turned on, kindly disable it.

       

       

      Kind regards,

       

      BrianL
      NETGEAR Community Team

      • dmartin85's avatar
        dmartin85
        Aspirant
        Oct 05, 2015

        Excellent. Thank you.

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