NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ReadNAS01's avatar
ReadNAS01
Follower
Aug 08, 2016

Missing volumes/shares after automatic firmware upgrade

Hello,   Following an automatic firmware upgrade from v6.4.x to v6.5.x which was prompted at the admin panel the shares and volumes on the NAS appear to be missing.   Navigating to ‘Volumes’ brin...
Dataloss
Installation & Upgrade
StephenB's avatar
StephenB
Guru - Experienced User
Aug 08, 2016

The safest way to proceed is to use netgear support (even if they charge).

 

FWIW, while I agree with Netgear that you should keep up with firmware updates, I don't recommend automatic firmware updates for the NAS.

BrianL2's avatar
BrianL2
NETGEAR Employee Retired
Aug 09, 2016

Hi ReadNAS01,

 

Welcome to the community!

 

Consider all possibilities that may have triggered this problem. I agree with Stephen's suggestion in contacting our support team to address this issue.

 

 

Kind regards,

 

BrianL
NETGEAR Community Team

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More