NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
mynetgear/forum password changed?
I go to log in to the forums today, then my stored password (chome) is not accepted.
So I manually enter my user and password.
Again they are not accepted.
I have not requested any changes to my password, and I know for sure what what my password is supposed to be.
I went ahead and was able to reset my password using the reset form + device serial and received the pw reset link and changed my password to something different.
The question is why was my password reset without my consent or request, and why did I receive no notification of the password change prior to my reset today?
3 Replies
Replies have been turned off for this discussion
There was a period a couple days ago where it was accepting no user names and passwords as correct -- must have been a database error on their side. I've seen this one ime before. When they reset the system, a few recently posted messages may also get deleted, but all logins (perhaps save any created/changed very recently) are restored.
As a reminder though, if a system does not accept what you know to be your proper user name and password, verify that you are connected to the proper site using HTTPS. Hacking a login screen and not accepting any passwords as correct is a common way for theives to collect names and passwords and then try them on other systems.
I meant to say "rejecting all passwords as incorrect" is a common way ot gatheing passwords. That way, you may end up trying all your common passwords.
Right, I was very suspicious of the lockout/password change request in case the netgear accounts had been compromised.
But the URL's appeared to be all normal and secure.
When I did the password reset, I used a registerd device serial# to start the process instead of my email, just in case it was some elaborate scheme, but it seemed to went through fine.
Your words are well received and I am very aware of hacked/fake login screens trying to collect user/passwords.
A further word of caution to others, please make sure you use UNIQUE passwords for every website.
Otherwise, if some website gets hacked (out of your control), you can be sure that your user/pass cannot be used on other accounts.
Believe me I know it is a pain, but it can save your bacon when it comes to bank accounts and others like amazon etc, that if got hacked could quickly lose you a lot of money and time.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
