Forum Discussion

Aspirant

Jan 06, 2019

NAS 104 Reset problem

Hi, I had problems with my device and after having copied everything on the cloud, I have to carry out a factory reset. I tried following the instructions but from the looks of it when I reached th...

JohnCM_S

NETGEAR Employee Retired

Jan 11, 2019

Hi jdou,

Please do not post your logs publicly since there some information there that should not be disclosed publicly. You may just PM the links to the NETGEAR mods nest time if we requested it.

Regarding the issue on the NAS, it appears that it already has a file system corruption. I see a lot of this message on kernel.log

BTRFS error (device md127): bad tree block start 16128832205675150423 19789628112896

It will be best to reset the NAS to factory default and restore from backup when you get 'bad tree block start'. Please try resetting the NAS to factory default. Based on the logs, factory reset was not done yet.

Regards,

jdou

Aspirant

Jan 11, 2019

In fact I couldn't do a factory default. I had copied the folders which I was able to open and copy and was planning to do a factory default then since I couldn't do it. Now I will copy the folders which were originally accessible before doing a factory default.

jdou
Aspirant
Jan 16, 2019
Hi,

I am still transferring some data but I have tried to add fuiles to teh system but it doesn't allow me. So there is still a problem.
StephenB
Guru - Experienced User
Jan 16, 2019
If you couldn't do the factory default from the boot menu, then I suggest doing it via the web ui. Then reconfigure the NAS and restore the data from a backup.
jdou
Aspirant
Jan 16, 2019
That's what I intended to do. Will try again.
StephenB
Guru - Experienced User
Jan 17, 2019
jdou wrote:

That's what I intended to do. Will try again.

It shouldn't difficult. The control you want is below. It will ask for confirmation.
jdou
Aspirant
Jan 17, 2019
Thanks, but I need to ensure that I will not loose any data I have on it prior to carrying out a factory reset. Correct?
StephenB
Guru - Experienced User
Jan 17, 2019
jdou wrote:

I need to ensure that I will not lose any data I have on it prior to carrying out a factory reset. Correct?

Correct. The disks will be reformatted, so you will lose the configuration and all the data.
jdou
Aspirant
Jan 17, 2019
thanks for confirming that