Forum Discussion

Aspirant

Jan 06, 2019

NAS 104 Reset problem

Hi, I had problems with my device and after having copied everything on the cloud, I have to carry out a factory reset. I tried following the instructions but from the looks of it when I reached th...

jdou

Aspirant

Jan 11, 2019

In fact I couldn't do a factory default. I had copied the folders which I was able to open and copy and was planning to do a factory default then since I couldn't do it. Now I will copy the folders which were originally accessible before doing a factory default.

jdou

Aspirant

Jan 16, 2019

Hi,

I am still transferring some data but I have tried to add fuiles to teh system but it doesn't allow me. So there is still a problem.

StephenB
Guru - Experienced User
Jan 16, 2019
If you couldn't do the factory default from the boot menu, then I suggest doing it via the web ui. Then reconfigure the NAS and restore the data from a backup.
jdou
Aspirant
Jan 16, 2019
That's what I intended to do. Will try again.
StephenB
Guru - Experienced User
Jan 17, 2019
jdou wrote:

That's what I intended to do. Will try again.

It shouldn't difficult. The control you want is below. It will ask for confirmation.
jdou
Aspirant
Jan 17, 2019
Thanks, but I need to ensure that I will not loose any data I have on it prior to carrying out a factory reset. Correct?
StephenB
Guru - Experienced User
Jan 17, 2019
jdou wrote:

I need to ensure that I will not lose any data I have on it prior to carrying out a factory reset. Correct?

Correct. The disks will be reformatted, so you will lose the configuration and all the data.
jdou
Aspirant
Jan 17, 2019
thanks for confirming that