NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
NAS 516 will not boot - displays "memory error"
I have a RN51600 NAS box with 6 x 3TB WD RED drives that has been working fine for years. Today the box stopped working and displays the message "memory error". Even after powering down and re-starti...
Kegsie76 wrote:
The disks remain fully powered and the box does not go past this "Memory error" message. Any suggestions?
One option is to replace the memory. Though it is possible it just needs to be reseated.
I suspect it is out of warranty, but you might check on that. Warranty is 5 years for the original purchaser.
I have replaced the memory but still the same Memory error.
The NAS is also out of warranty.
Because of this error does it mean that my NAS is no longer functional and beyond repair? If so, how can I manage to retrieve the information from the disks?
Kegsie76 wrote:
I have replaced the memory but still the same Memory error.
Because of this error does it mean that my NAS is no longer functional and beyond repair?
Assuming you replaced the RAM with the proper ECC memory, then it might not be repairable. Sandshark might have some suggestions.
Kegsie76 wrote:
If so, how can I manage to retrieve the information from the disks?
It's possible but not easy.
You could purchase a 6-8 slot OS-6 NAS (516, 316, 426, 428, 526, 528, 626, or 628) and migrate the disks. Likely you'd have to purchase a used unit.
You could also get a USB enclosure (or a set of USB adapter/docks), and connect the disks to a Windows PC. From there you can use RAID recovery software that supports BTRFS (ReclaiMe). There is also some beta opensource for mdadm and btrfs, which can be used to mount the disks (free option, but might not be stable).
Similarly, connect the disks to a linux PC, and use the linux mdadm and btrfs.
One other possibility is that there is a small conductive piece of conductive FOD (foreign object debris) shorting an address line, so a good cleaning with compressed air might help. Just don't let the fan rotate while you are doing so, as it can damage the bearings.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
