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NAs 628-Power failure
Firmware 6.10.7.
Working flawlessly UNTIL---powered down via software to do routine maintenance on APS Power Backup----powered down ALL components to Backup so as to replace battery.
NAS 628 does NOT power up since then.
Switched power source to different location and still no signs of life at all.
This is a fairly new unit. What next? Any suggestions?
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My suggestion is don't mess with it, as it should still be under warranty. Get an RMA from Netgear. Messing with it could give them an excuse to not honor that warranty.
Trying to contact NETGEAR through MySupport to request RMA and am after filling in their form, am continuously getting: "Oops Something went wrong on our end. Try refreshing the page or wait a few minutes and try again" Error 500.
I've been trying off and on for several house---tired different browsers, emptied cookies, etc etc. Is this a common error? Would you suggest calling?
Following many attempts to create a support case number via the website and continually getting an "Error 500", I called the Business Support number and tried that way only to be hung up upon after being told by the automated system that I needed to go online and create a support number---duh! So I spoofed the phone system and followed the menu to a non-NAS device and actually got to talk to a human being who told me that there is no longer any phone support for NAS devices and I must email my request to "readynasuppot@netgear.com" .
I did so and got a case support number emailed back to me in mere seconds!
I may be stupid and didn't read this someplace where I should have or it is not widely known. So hopefully this post will help someone else out.
Meanwhile now, I must await a review and hopefully an issuance of an RMA and ultimately a fix for this power failure issue.
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