NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
HappyBovine
Jul 31, 2024Aspirant
NAS logs says window user connects successfully, but windows says they dont have permission
We have a ReadyNAS 4220, which we have synced our accounts from our AD server to. We have a user that can't access the shared folders on the NAS. We can connect to the root of the NAS on her account ...
StephenB
Jul 31, 2024Guru - Experienced User
HappyBovine wrote:
We have a ReadyNAS 4220, which we have synced our accounts from our AD server to. We have a user that can't access the shared folders on the NAS. We can connect to the root of the NAS on her account with no issue, but trying to access the shared folders results in a windows error saying "windows cannot access \\[nas name]\[folder name]. I have assigned this user to have RW permission to this folder on the NAS.
Just to clarify
- can the user access their home folder?
- are there any shared folders they can access?
- HappyBovineJul 31, 2024Aspirant
StephenBthis user can connect to the root folder on the NAS, but any of the folders under that give a permission error. However we only gave her access to one of these folders, so this is expected behaviour for all the other folders.
Her home directory is not on this NAS, as this is only a secondary storage location on our network, only used by some users.
- StephenBJul 31, 2024Guru - Experienced User
HappyBovine wrote:
StephenBthis user can connect to the root folder on the NAS, but any of the folders under that give a permission error. However we only gave her access to one of these folders, so this is expected behaviour for all the other folders.
Did you try resetting the file permissions on that share? That will recursively re-apply the permission settings to every file/folder in the share.
- HappyBovineAug 01, 2024Aspirant
StephenB I just tried that now, and we are still getting the same error.
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!