NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

augur's avatar
augur
Apprentice
Jul 06, 2018
Solved

NAS with ReadyOS 6.9.3 hangs with message btrfs_set_root_node+35 in LCD screen.

Hi.   I own two ReadyNAS, one for active usage and one for backup. The backup device shots down after the backup process and starts shortly before. In the last time sometimes it hangs on the shut...
Other Discussions
  • JohnCM_S's avatar
    JohnCM_S
    Jul 10, 2018

    Hi augur,

     

    It will be best to replace disk 2. Since the data volume is still mounted, replacing the disk could be all that is needed.

     

    Regards,

JohnCM_S's avatar
JohnCM_S
NETGEAR Employee Retired
Jul 06, 2018

Hi augur,

 

Can you download the system logs of the NAS that is having the issue? If yes, you may provide it to us. Please check this link on how you can send it.

 

Regards,

augur's avatar
augur
Apprentice
Jul 06, 2018

Hi,

 

the system started to shutdown at Wed Jul 4 2018 3:00:12 but never did. Attached the logfiles in an email to you.

 

Regards,

Nils

 

  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired
    Jul 07, 2018

    Hi augur,

     

    It appears that disk 2 has a current pending sector count of 1. Based on the smart_history.log, it just happened recently.

     

    Regards,

    • augur's avatar
      augur
      Apprentice
      Jul 08, 2018

      Hi.

       

      That's the reason for broken shutdown? Is that correctable from the disk itself or have I to exchange it?

       

      Regards,

      Nils

      • JohnCM_S's avatar
        JohnCM_S
        NETGEAR Employee Retired
        Jul 10, 2018

        Hi augur,

         

        It will be best to replace disk 2. Since the data volume is still mounted, replacing the disk could be all that is needed.

         

        Regards,

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More