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mvee's avatar
mvee
Aspirant
Nov 03, 2018
Solved

NAS won't turn on

`NAS won;t trun on. When I plug it in and switch it on, the lights stay on for 2 secs and the machine seems like it is trying to turn on. Then it abruptly stops. Unplugging power supply and reconnecting, makes it go through same cycle again. I am not sure of there is any issue with the power supply unit or the mchnie itself. Would appreciate any help. Thanks.

  • Hi mvee,

     

    In case you will still have the same behavior after removing the drives, the issue is most probably with the chassis itself. If you are the original purchaser of the device and it is still under the hardware warranty, you may contact support then so they can process an RMA for the chassis

     

    Regards,

5 Replies

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  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired

    Hi mvee,

     

    Are you getting the same behavior on your NAS if there are no drives inside it?

     

    (Note: Please label the drives with its corresponding bay before you remove them so they will still be in the same order when you reinsert them)

     

    Regards,

    • mvee's avatar
      mvee
      Aspirant

      I haven't tried removing the drives. I will do so an get back. Thanks for the suggestion.

      • JohnCM_S's avatar
        JohnCM_S
        NETGEAR Employee Retired

        Hi mvee,

         

        In case you will still have the same behavior after removing the drives, the issue is most probably with the chassis itself. If you are the original purchaser of the device and it is still under the hardware warranty, you may contact support then so they can process an RMA for the chassis

         

        Regards,

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