NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

arhlene's avatar
arhlene
Aspirant
Jan 12, 2017

NAS102 Power light flashing, can't access unit through ReadyCloud

Hi, yesterday my NAS was off (possible power outage?) so I powered it back up but it was not visible on the network and the blue power light was/is flashing (1 short, 1 long).  I could not access it ...
Booting
Other Discussions
Performance
StephenB's avatar
StephenB
Guru - Experienced User
Jan 12, 2017
arhlene wrote:

 I took the drives out, tried to reinstall the OS but I'm not sure if that worked

It can't work, because the function reinstalls the OS onto the drives.

 

arhlene wrote:

I reinstalled one of the drives but that did not work.  I swapped it out with the second drive and am able to access it from my PC 

That suggests a problem with the first drive.  After the backup completes you might want to test it with seatools in a PC.

 

arhlene wrote:

 but the power light is still flashing and ReadyCloud access is still unavailable.  

Can you reach the web admin page (either use https://nas-ip-address/admin, or get there via RAIDar).  It might also be useful to download the log zip file.

arhlene's avatar
arhlene
Aspirant
Jan 12, 2017

Disregard, I found it.  So, how do I attach a log zip file?

  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Jan 12, 2017

    You don't. You email the zip file in (see the Sending Logs link in my sig).

    • arhlene's avatar
      arhlene
      Aspirant
      Jan 13, 2017

      Ok, I emailed the log file a few hours ago.

      • Retired_Member's avatar
        Retired_Member
        Jan 14, 2017

        There was only one HDD in the chassis when you downloaded the logs, and it doesn't seems too happy:

         

        Model: ST3000VN000-1H4167
        Serial: ******2B

        [Tue Jan 10 16:41:13 2017] ata3: SATA link down (SStatus 0 SControl F300)
[Tue Jan 10 16:41:13 2017] ata2: SATA link down (SStatus 0 SControl 300)
[Tue Jan 10 16:41:13 2017] ata1: SATA link up 6.0 Gbps (SStatus 133 SControl 300)
[Tue Jan 10 16:41:13 2017] ata1.00: ATA-9: ST3000VN000-1H4167, SC43, max UDMA/133
[Tue Jan 10 16:41:13 2017] ata1.00: 5860533168 sectors, multi 0: LBA48 NCQ (depth 31/32), AA
[Tue Jan 10 16:41:13 2017] ata1.00: configured for UDMA/133


Jan 10 15:45:04 NAS102 kernel: res 51/04:02:02:00:00/00:00:00:00:00/e0 Emask 0x1 (device error)
Jan 10 15:45:04 NAS102 kernel: ata1.00: status: { DRDY ERR }
Jan 10 15:45:04 NAS102 kernel: ata1.00: error: { ABRT }
Jan 10 15:45:04 NAS102 kernel: ata1.00: configured for UDMA/133 (device error ignored)
Jan 10 15:45:04 NAS102 kernel: ata1: EH complete
Jan 10 15:45:04 NAS102 kernel: ata1.00: exception Emask 0x0 SAct 0x0 SErr 0x0 action 0x0
Jan 10 15:45:04 NAS102 kernel: ata1.00: irq_stat 0x40000001
Jan 10 15:45:04 NAS102 kernel: ata1.00: failed command: READ DMA
Jan 10 15:45:04 NAS102 kernel: ata1.00: cmd c8/00:04:04:00:00/00:00:00:00:00/e0 tag 9 dma 2048 in
[repeated numerous times]

        So I'd start with that.

        You should test this HDD with the manufacturer's tool.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More