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Need help recovering ReadyNAS Ultra6 (RNDU6000)
I attempted to upgrade my Ultra6 to OS6 and bricked it in the process. After several hours of "updating FW" in the display, I power cycled it. Now when I power it up again it displays the ReadyNAS l...
tunesmithers wrote:
However, my unit will boot up and I can see all is good in Frontview. The issue is my admin password stopped working.
I am confused on this, since logging to Frontview requires the NAS admin password. Can you clarify exactly what stopped working?
Sorry for the confusion. I said Frontview, when I meant the RAIDr status screen that shows the MAC address, Model, Host Name, IP address and the status of drives, etc. The information window shows 4.2.31 which I assume is the NAS firmware.
The issue started when I tried to login in using my admin login and password. It just stopped working. I tried using the password_recovery (via email method) that I had set up. No email ever comes (however, I am curious if that resets the password on my machine). Bottom line is that I can't login.
I was reading through how to change the password, and one of the suggestions was to do an OS reinstall (so I don't lose data). I followed the instructions from netgear (holding the reset button) and that literally does nothing. It just boots normally.
So then I followed in this thread and tried to use the USB recovery tool for 4.2.31 but no dice. I've tried 4 or 5 USB sticks, looking for older ones (as suggested). It would just say "ReadyNAs" on the device LCD but it never reboots, and I never get to the option of a usb recovery or anything. I found in a different post that even if it just shows "ReadyNas on the screen, that it could work, but it doesn't seem to be.
I can see the shares through Windows explorer but whenever I click on them it is asking me to log in. So I feel pretty good that all the data is there, I just can't get to it.
Any help would be greatly appreciated.
I should also note that I can actually access a few of the shares on the NAS through windows explorer and access the files on those shares. It's just my main share (backup) that is requiring the password. But of course, that's the share I am most anxious to get into.
tunesmithers wrote:
I was reading through how to change the password, and one of the suggestions was to do an OS reinstall (so I don't lose data). I followed the instructions from netgear (holding the reset button) and that literally does nothing. It just boots normally.
Are you saying the instructions on pages 28-29 fail?
I suggest trying the (similar) instruction for tech support mode, and see if that works. If it does, that would a one avenue for offloading data.
Were you also trying to convert the NAS to run OS-6?
(sorry, I am not sure how to include your comment in my response without copy and paste. When I hit reply to your comment it doesn't show your comment)
Are you saying the instructions on pages 28-29 fail?
I suggest trying the (similar) instruction for tech support mode, and see if that works. If it does, that would a one avenue for offloading data.
Yes. The boot menu never shows up. So, I can't get to tech support mode or any other mode. It just boots normally. I've held the paperclip on that switch for a variety of time durations and simply can't get it to start any boot menu.
Were you also trying to convert the NAS to run OS-6?
No. I was just trying to login in and then started OS reinstall process with 4.3.2 with the USB key. No luck.
There is a quote icon in the tool bar that copies the entire quote. But it might not show up for new posters. Editing the quote to create a snippet often requires switching to html, so most posters here don't take the time.
tunesmithers wrote:
Are you saying the instructions on pages 28-29 fail?
I suggest trying the (similar) instruction for tech support mode, and see if that works. If it does, that would a one avenue for offloading data.
Yes. The boot menu never shows up. So, I can't get to tech support mode or any other mode. It just boots normally. I've held the paperclip on that switch for a variety of time durations and simply can't get it to start any boot menu.
It's possible that the switch has failed - which is unfortunate, as it limits your options for recovery. Was SSH ever enabled on the NAS? (I'm guessing not).
If the boot menu doesn't work, then your options are
- try to find a repair shop that is willing to replace the reset switch. Then attempt the data recovery.
- replace the NAS - disks can be migrated to another Ultra 6 or Pro 6. Then attempt data recovery.
- find a data recovery service, and send them the disks
- get enough USB enclosure(s) to allow you to connect the drives to a PC, and then use RAID recovery software. R-Studio would work https://www.r-studio.com/Buy-Data-Recovery-Software.html
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