Netgear not sending alerts to email address

Question

Hello,I used to get emails of alerst from the ReadyNAs &amp; all of the sudden it has stopped.How can I get them to work again as it confirms that my back up is working.&nbsp;Let me know

DaneA · Answer

Hi&nbsp;bonniegrimshaw,

&nbsp;

Welcome to the community! :)&nbsp;

&nbsp;

Let us isolate the problem. &nbsp;Kindly answer the questions below:

&nbsp;

a. Have you tried to send a test message?&nbsp;

b. Have you tried to reconfigure the e-mail notification settings?

c. Are there any changes made on your network setup?

d. What is the current firmware version of your NAS?

&nbsp;

I look forward to your response.

&nbsp;

Regards,

&nbsp;

DaneA

NETGEAR Community Team

rclementtx · Answer

I've got the same problem with my ReadyNAS Ultra6 - OS4.2.28. It seems that in the last month, all email alerts ceased. For the record, they were originally set to come out on my Gmail account. I've tried to configure with both of my Gmail and Verizon accounts with no success. Tried to sent test emails and get error message on the FrontView page no matter what option for SMPT ports I assign.

Error: "Unable to contact SMTP host. Please check your entry."

I also have RN316 and RN314 with latest OS6.5 operating system. They on same network and same internet connection. And their email client works fine. Have replicated their email settings exactly - but continue to get rejected when I test these entries on the Ultra6.

The system is acting as if Netgear's email client is no longer working for these legacy systems.

Any suggestions?

BrianL2 · Answer

Hi rclementtx,

&nbsp;

Welcome to the community!

&nbsp;

Could you post a screenshot of your email alert settings here (except your username and password)? For the meantime, try these settings below:

&nbsp;

SMTP Server: smtp.gmail.com
SMTP Port: 587
User: youremailaddress@gmail.com
Password: yourgmailpassword
From: youremailaddress@gmail.com
Login Type: login
Use&nbsp;TLS: checked
Use STARTTLS: checked

&nbsp;

Hope this helps!

&nbsp;

Kind regards,

&nbsp;

BrianL
NETGEAR Community Team

rclementtx · Answer

Thanks for the fast response Brian. &nbsp;My settings are identical to your suggestion BUT I don't have "Login Type" or "StartTTLS" options on my screen. &nbsp;Info on the screen shot below that is "blanked out" is same as my Gmail user name. &nbsp;Revalidated my password moments ago by logging out and logging back into Gmail. &nbsp;Get the same error message as before - "Unable to contact SMTP host. &nbsp;Please check your entry"&nbsp;&nbsp;&nbsp;

BrianL2 · Answer

Hi rclementtx,

&nbsp;

Seems weird. Can you check if other remote services are working like ReadyNAS Remote, FTP (remote)? I am suspecting your ReadyNAS is being blocked from accessing the internet.

&nbsp;

Kind regards,

&nbsp;

BrianL
NETGEAR Community Team

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Netgear not sending alerts to email address

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