NetGear ReadyNas 2120 Upgrade Issue from 6.1.6 to 6.8.0

Hi All,

I have a problem with my storage after trying to update it from 6.1.6 to 6.8.0. I simply lost access to the admin webpage and the NAS is not pingable anymore. I don't wanna do a factory reset because I don't wanna lose any data.

I don't know if this could be the best idea.

https://kb.netgear.com/29952/How-do-I-use-the-USB-Recovery-Tool-on-my-ReadyNAS-OS-6-storage-system#Rack-mount_ReadyNAS

And this document is a little bit vague because t doesn't tell you if you have to user the same firmware that was before the update or a new firmware than the update you tried to apply. I just don't wanna make any mistake.

Can anyone try to help me?

Best regards

Rafael Luz

Installation & Upgrade

StephenB
Aug 21, 2018
Rafael_Luz wrote:

Which firmware should I use, as I don’t want to lose any data, I do prefer to make sure I am going to use the right one

I suggest following the release notes :smileywink:

"They must first be updated to either 6.2.5 or 6.3.5 then to 6.5.2 and then onto 6.9.x."

So try using 6.2.5 in the USB recovery. When the NAS comes back, then upgrade to 6.5.2, and then finally 6.9.3. I see no good reason to stop at 6.8.0.

Rafael_Luz wrote:

Which firmware should I use, as I don’t want to lose any data

Hopefully you have a backup (and simply want to avoid the inconvenience of rebuilding the NAS and restoring the data). RAID isn't enough to keep your data safe.

That said, this process shouldn't be destructive. If you want to be particularly safe, you could remove the disks (labeling them by slot), and insert a single blank disk. After a successful USB recovery, the system would do factory install to the blank disk. You'd then power down, restore the original disks to their original slots, and then boot up again. The system should then install 6.2.5 onto the disks.