Forum Discussion

Follower

May 17, 2016

No support for netgear consumers who are even willing to pay for the support #26880009

Here's how netgear can help if you can't find your receipt: Hannah: Thank you for choosing NETGEAR. Hannah: My name is Hannah with Expert ID 46313. How may I assist you today? Robert Goss: Hi, I ...

Booting

Danthem

NETGEAR Employee Retired

May 17, 2016

I think it's important to point out that the reason they request receipt is to see if you're entitled to support, if the manufacture date is far off the purchase date they need to verify it's not a second hand unit.

ANyways, on to the issue.. Did anything happen prior to this? Disk failures?

JennC

NETGEAR Employee Retired

May 17, 2016

Hello robertgoss,

The sales invoice/receipt is very important. Hard copy and soft copy. This is to prove that your product is not a pre-owned or refurbished unit because the support center will only provide support to units purchased from the authorized resellers. Also, support is free for 90 days only starting from the date of purchase. The serial number will show when the product was manufactured so stating and registering the unit's date of purchase should be at least within the year when the product was made because authorized retailers, most of them, have 1-year shelf life for their units.

In your case, the gap between year of purchase and manufacture year is 2 years, that is the reason you were asked for sales invoice. It is necessary too for validating the hardware warranty.

Regards,

mdgm-ntgr
NETGEAR Employee Retired
May 18, 2016
It takes probably 5 minutes at most to find a receipt received by email from Amazon and submit that to verify the date of purchase and 90 days support entitlement.

The unit was manufactured less then 3 years ago, so it would still be under 3 year limited hardware warranty (regardless of whether it was purchased shortly after it was manufactured or recently) if you are the original purchaser from an authorised reseller.