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Forum Discussion
Nv+ issues?
Hi All, I came home from work and saw that my NV+ was off? No UPS but the power did not go out. Not sure why it was off. I turned it on and the boot cycle has been going on saying "booting..." ...
I had the same issue, drive 2 had gone bad I guess, thing is there was no way to tell that drive was bad from looking at the NAS, it had locked up and would not boot after that lockup, all drive LED's were green. Not sure how I am supposed to determine that a drive has gone bad, and which one has gone bad, seems like to me this is a bad thing in a RAID NAS like this.
I want to thanks the guys in Netgear support for telling me there was a bad drive and after I pulled that drive out the NAS booted fine, but it would be nice if I could access my own NAS like they did in a mode that would at least let me access logs to tell what drive is bad or what the issue is, if the unit is not going to indicate the problem on the front of the NAS in any way.
Especially since Netgear support told me my NAS was out of warranty since it was bought in 2007, and told me I could pay 75$ for a 1 hour phone support help, it seems unfair to charge people to me, since it is an issue with the NAS not letting people know a drive is bad, and which one is bad. if you make it were only support can help you in a instance were a disk goes bad and eventually a drive is going to go bad, then charge people to tell them what drive is bad, that just seems wrong, I choose not to pay that money and only use the online support, but was tempted to pay, since you really get the feeling from them that you are at their mercy since they are helping you for free, so you should just wait and be patient since they are being so nice in helping you, etc... I got this feeling both times I called support, and to be honest I feel like if it had been something I did wrong, or just did not know how to help myself, I should have to pay something, that's fair, but when there is no other way to get the NAS up and to tell what drive is bad but to call Netgear, you set yourself up for this type of reaction.
I am currently backing up everything on my NAS, but the NAS now has this error in the logs
"ATA error count has increased in the last day. Disk 3: Previous count: 0 Current count: 411 Growing SMART errors indicate a disk that may fail soon. If the errors continue to increase, you should be prepared to replace the disk."
Seems strange I am having 2 drives go bad around the same time, I am backing things up now, and the ATA error count on drive 3 seems to stay at 411 so far, so maybe I will be ok until I get it backed up.
I was in the process of backing up my data to upgrade to 4 / 2TB drives in this NAS anyway when the lockup occurred, but would now feel safer getting my data off the NAS first before attempting to insert even the first new drive in bay2 that I removed the bad drive from, but if drive 3 does go bad now I would be screwed, so wish me luck!
I want to thanks the guys in Netgear support for telling me there was a bad drive and after I pulled that drive out the NAS booted fine, but it would be nice if I could access my own NAS like they did in a mode that would at least let me access logs to tell what drive is bad or what the issue is, if the unit is not going to indicate the problem on the front of the NAS in any way.
Especially since Netgear support told me my NAS was out of warranty since it was bought in 2007, and told me I could pay 75$ for a 1 hour phone support help, it seems unfair to charge people to me, since it is an issue with the NAS not letting people know a drive is bad, and which one is bad. if you make it were only support can help you in a instance were a disk goes bad and eventually a drive is going to go bad, then charge people to tell them what drive is bad, that just seems wrong, I choose not to pay that money and only use the online support, but was tempted to pay, since you really get the feeling from them that you are at their mercy since they are helping you for free, so you should just wait and be patient since they are being so nice in helping you, etc... I got this feeling both times I called support, and to be honest I feel like if it had been something I did wrong, or just did not know how to help myself, I should have to pay something, that's fair, but when there is no other way to get the NAS up and to tell what drive is bad but to call Netgear, you set yourself up for this type of reaction.
I am currently backing up everything on my NAS, but the NAS now has this error in the logs
"ATA error count has increased in the last day. Disk 3: Previous count: 0 Current count: 411 Growing SMART errors indicate a disk that may fail soon. If the errors continue to increase, you should be prepared to replace the disk."
Seems strange I am having 2 drives go bad around the same time, I am backing things up now, and the ATA error count on drive 3 seems to stay at 411 so far, so maybe I will be ok until I get it backed up.
I was in the process of backing up my data to upgrade to 4 / 2TB drives in this NAS anyway when the lockup occurred, but would now feel safer getting my data off the NAS first before attempting to insert even the first new drive in bay2 that I removed the bad drive from, but if drive 3 does go bad now I would be screwed, so wish me luck!
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