NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
NV+ resnyc stuck at 88% #20692864
My NV+ had a disc failure in Ch3 earlier this week. Replaced it with a new drive. All seemed to be going well with getting email notifications etc. The next morning I awoke and Ch3 LED blinking...
I just got sent this spiel from online support:
Our engineers might need to remotely login to your NAS to resolve the issue that you have described. With this, we would like to ask for your permission to do so. If it is okay with you, please read carefully our remote access policy:
NETGEAR Remote Access Policy
I hereby authorize support personnel or authorized representatives of NETGEAR, Inc. and its subsidiaries and affiliates (collectively, NETGEAR) to gain remote access of my NETGEAR equipment to help diagnose and repair operational problems. I understand that such support action cannot be guaranteed of its success and may yield partial or total data loss. I also understand that NETGEAR will have access to any and all data, including personal or confidential information that might reside on my NETGEAR equipment. NETGEAR will attempt to keep such information confidential.
By allowing the remote access, I agree to hold NETGEAR and its representatives harmless of any wrongdoing or negligence of any kind. I agree to hold NETGEAR and its subsidiaries and affiliates, and their employees, consultants and representatives, harmless and release them from any liability, wrongdoing or negligence of any kind. In no event will the liability of NETGEAR arising out of its actions to attempt to remotely access, test and/or repair your equipment exceed one US Dollar. Any dispute with respect to the above provisions shall be subject to binding arbitration in Santa Clara, California USA and the prevailing party shall be awarded its expenses for such action, including attorney fees.
After reading and agreeing to the above terms, please reply to this email, quoting the policy and stating the following:
"Yes, I , have read and hereby agree to the terms of the NETGEAR Remote Access Policy”
Obviously data loss is not ideal. What I want to know is how likely it is that partial or total data loss would occure from this remote acces? I cant seem to get response from them on this issue
Our engineers might need to remotely login to your NAS to resolve the issue that you have described. With this, we would like to ask for your permission to do so. If it is okay with you, please read carefully our remote access policy:
NETGEAR Remote Access Policy
I hereby authorize support personnel or authorized representatives of NETGEAR, Inc. and its subsidiaries and affiliates (collectively, NETGEAR) to gain remote access of my NETGEAR equipment to help diagnose and repair operational problems. I understand that such support action cannot be guaranteed of its success and may yield partial or total data loss. I also understand that NETGEAR will have access to any and all data, including personal or confidential information that might reside on my NETGEAR equipment. NETGEAR will attempt to keep such information confidential.
By allowing the remote access, I agree to hold NETGEAR and its representatives harmless of any wrongdoing or negligence of any kind. I agree to hold NETGEAR and its subsidiaries and affiliates, and their employees, consultants and representatives, harmless and release them from any liability, wrongdoing or negligence of any kind. In no event will the liability of NETGEAR arising out of its actions to attempt to remotely access, test and/or repair your equipment exceed one US Dollar. Any dispute with respect to the above provisions shall be subject to binding arbitration in Santa Clara, California USA and the prevailing party shall be awarded its expenses for such action, including attorney fees.
After reading and agreeing to the above terms, please reply to this email, quoting the policy and stating the following:
"Yes, I , have read and hereby agree to the terms of the NETGEAR Remote Access Policy”
Obviously data loss is not ideal. What I want to know is how likely it is that partial or total data loss would occure from this remote acces? I cant seem to get response from them on this issue
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
